Danielle Whiteley

Experience

• 

  Rochester Avon Recreation Authority

  Sept 2006 - Aug 2011

  Dance Teacher & Choreographer
• 

  Enterprise

  Sept 2011 - Nov 2013

  Management Assistant

  ■ Emerald Aisle Specialist, National Car Rental■ Management Assistant &Trainee, Enterprise Rent-A-CarFOCUS AREAS:Client Excellence ✦ High-Touch Customer Service (Premier Clients) ✦ Inventory Management ✦ Cross-Functional PartnershipsKEY ACCOMPLISHMENTS:✦ Earned 11 Top Performance Awards.✦ Provided professional, superior, friendly, & efficient service during all customer & service delivery interactions.✦ Reviewed daily game plans to ensure appropriate mid-to-luxury size car stock.✦ Partnered with Drivers, Service & Return Agents, & Managers to maintain a clean, low-mileage fleet mix. Show less

• 

  Road Rebel Global

  Nov 2013 - Jun 2024

  Served as Director of Live Performance, facilitating housing (hotels, apartments, homes), air (commercial, charter, private), and ground transportation (coaches, car, sedan) for the biggest names in entertainment and sport.FOCUS AREAS:Business Development ✦ Growth Strategies ✦ Account Management ✦ Tailored Client Plans ✦ High-Touch Client Support ✦ Client Retention ✦ Program Oversight ✦ Relationship Building ✦ Industry Spokesperson—Trusted Public Figure ✦ Financial Management ✦ People Leadership ✦ Executive Team Member & CEO PartnerKEY ACCOMPLISHMENTS:✦ Drove $3M-$5M in growth for the Live Performance division & seized 65% of the touring business.✦ Collaborated with division heads from Sports & Film/ TV on future roadmaps, business objectives, & market demands.✦ Enhanced client satisfaction & loyalty through personalized plans.✦ Led Global Live Performance team of 25 with 6+ members delivering support directly from the Philippines.✦ Restructured client service models giving managers bandwidth to advise clients on travel nuances post-COVID-19.✦ Served as an industry consultant to touring GMs regarding best practices for securing housing & travel.✦ Approached by leading hotels to train sales teams on working with Road Rebel (bids, pricing, contracts, service requests). Show less Firm-Wide Operations Leader & Senior Manager of Live Performance Accounts. Selected to reengineer operations across all of Road Rebels divisions including Live Performance, Film/TV, and Sportswhile managing the Live Performance team of 15. Included development/ implementation of training and division-specific KPIs.FOCUS AREAS:Operational Excellence ✦ Integrated Client Service ✦ Client Retention ✦ People Leadership ✦ Cross-Functional Partnerships ✦Firm-Wide Training Programs ✦ Data Programs & Analysis—KPIs & SLAs ✦ Employee Retention & Engagement—COVID-19KEY ACCOMPLISHMENTS:✦ Partnered with CEO & Division Heads to create 9 comprehensive training videos & assessment kits.✦ Built broader internal understanding of Road Rebel’s offerings resulting in cross-selling opportunities & fewer hand-offs.✦ Streamlined processes & introduced KPIs within the Live Performance team to complete bookings more efficiently.✦ Supported clients in canceling contracts without penalties as entertainment industry shuttered during COVID-19.✦ Achieved a 90% client retention rate upon return to business post-COVID-19.✦ Helped employees secure work & kept in touch throughout COVID-19 to develop plans for a shift return. Show less Oversaw in addition to housing, all travel logistics for Live Performance clients including air and ground. Managed a 6-10-person team responsible for 150 unique client relationships while supporting 10 major personal accounts.FOCUS AREAS:Strategic Growth ✦ High-Touch Client Relationships ✦ Customer Success ✦ Global Partner ✦ Revenue Growth ✦ Team Leadership ✦ Culture Fit & Employee MoraleKEY ACCOMPLISHMENTS:✦ Launched social media channels to elevate Road Rebel’s brand.✦ Addressed burnout from long hours/ weekend work by leveraging technology to support remote work.✦ Personalized leadership development, addressed disengagement, & identified growth opportunities for a team of 10. Show less Arranged housing for high-profile clients across the U.S. and Canada focusing on client satisfaction, positivity, and professionalism under pressure.FOCUS AREAS:Major Account—Trusted Client Advisor ✦ Solutions-Oriented Relationships ✦ Deal Negotiation ✦ Project Management ✦ Cross-Functional Partnerships ✦ Hotel Partnerships ✦ Contract ManagementKEY ACCOMPLISHMENTS:✦ Partnered with road-savvy GMs and Company Managers in charge of live performance tours (Dance, Broadway, Live Events) to locate/negotiate housing.✦ Balanced 20-30 simultaneous client relationships.✦ Built relationships with Sales Directors from Hilton, Hyatt, Marriott, IHG, Accor, Sonesta, & Choice Hotels.✦ Leveraged volume of business, historical rates, competitor data, & understanding of hotel services as bargaining power.✦ Collaborated with Contracts Team to review changes to boilerplate housing contracts & oversaw negotiations. Show less

  • Director of Live Performance

    May 2022 - Jun 2024

  • Operations Manager

    Jan 2020 - May 2022

  • Senior Manager, Live Performance Accounts

    May 2019 - Jan 2020

  • Housing and Contract Account Manager - Live Performance Accounts

    Nov 2013 - May 2019