Nazariy S.

Experience

• 

  Utel

  Feb 2003 - Apr 2006

  Call Center Operator
• 

  Київстар

  May 2006 - Aug 2016

  Sales of products/services of the Company and qualitative service of business clients of the Company (potential and current) and high profitable subscribers of mass segment (prepaid and contract form of connection) in exclusive retail outlets.Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of sales including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filling the completed orders. Maintain strong knowledge of all products, accessories, price plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offers and services. Ensure an extraordinary customer experience. Show less • Answers customer/client requests or inquiries concerning services and products and reports about problem areas.• Continually maintains working knowledge of all company products, services and promotions.• Make recommendations according to customer’s needs.• Utilizes operational systems to process purchases of all products and services.• Administers system functions on all opening, closing, and balancing procedures according to finance guidelines• Provides support of products and services offered by the Company. Show less

  • Specialist Sales and Service for Business and VIP Clients

    May 2007 - Aug 2016

  • Call Center Operator

    May 2006 - Apr 2007
• 

  ELEKS

  Apr 2017 - now

  WealthTech platform• Preparing and acquiring test data• Preparing Business Scenarios for testing of Critical Capability and integrations • Cooperation with Scrum Teams in confirming requirements • Participation in test environment setup;• Preparing Test Plans• Writing Test Cases• Execution of manual test cases • Bugs report/verification; Antiviruses and Internet security software:- Performing different kinds of functional and localization testing;- Bug maintenance of application on different OS;- Execution of manual test cases;- Bugs report/verification.- Using tests administration, monitoring, and management tools- Participation in test environment setup- Preparing and acquiring test data- Contribution to test documentation creation

  • QA Engineer

    Sept 2019 - now

  • QA Engineer

    Apr 2017 - Aug 2019