Ujjwal Bhardwaj

Experience

• 

  Genpact

  Feb 2007 - Aug 2010

  Process Associate

  ● As a Part of AP-VP team handling many markets UK, Canada, PGM Ireland, Ireland and Latin America, etc.● In AP-VP, Responsible for Dashboard, Deletions, Audit, Processing, Work on peregrine tickets etc.● Imparted Training to new team members● Planning targets, monitoring numbers and achievements of overall targets on a daily, weekly, and monthly to meet SLA.● Updating team members on latest updates, information

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  IBM

  Sept 2010 - Dec 2010

  Senior Executive
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  Wipro Technologies

  Dec 2010 - Oct 2013

  Senior Team Lead

  As a Senior Team Leader lead a team of 15 team members managing multiple activities in AP for the Europe● Verification team consisting of 8 team members working on Readsoft 5.6 verifying the invoices for most part of Europe● Invoice processing (Accounts payable) team working in SAP R/3 Cockpit consisting of 7 team members working on Austria, Switzerland, Belgium, and Netherland company codes● Payment proposal preparation by team membere based on the payment calendars● Preparing decks and organizing weekly and monthly calls with Stakeholders ● Preparing various AP reports - POT, FPY, DOA Block Report etcEast Africa Transition● As the transition supervisor went onsite to the East Africa Unit (Nairobi, Kenya) and successfully transitioned the AP, EE, AR, GL & FA queues for the region.● During the transition worked closely with the CAO and the offsite team in ensuring that the training plans created are followed as per plan, and any deviations are reported to the management.● Worked with the team members onsite in preparing and getting the SOP’s signed off by the CAO.● Ensured that the Assessments are conducted as per the Wipro methodology and RFP’s are attainedEurope Wave 1, 2&3 Ramp up● As part of the Management group managed the ramp up Wave 1 phase ensured that the remote transition happened smoothly for AP, and trainings and assessments occurred as per the plan and process went Live smoothly.● Handled the AP invoice processing queues for Wave 1 -> France, Germany, Spain and Italy and company codes on Readsoft and SAP.● In the ramp up phase for Wave 2 & 3 extended support in the on boarding, applying the tools accesses for the new joiners apart from handling the operations for Wave 1.● Actively participated in the UAT’s for Wave 1, 2& 3 phases.● Acted as the IT SPOC, Transport SPOC & Infra SPOC in Wave 1,2 &3 phase in ensuring that the ramp up and trainings are conducted smoothly● Preparing SOP and Process Maps Show less

• 

  Capgemini

  Oct 2013 - May 2019

  Team Manager

  As a Team Manager handled 2 major Relocation accounts, taking care of End-to-End Accounts Payable comprising of Indexing, Invoice processing, T&E Processing, Corp Card Processing, recurring Rental Processing & Payments● Acted as an Escalation Point for the Relationship Managers for the customer of the Relocation Accounts● Centralized the Policy Matrix for Major Clients ensuring standardization in T&E Processing● Implemented daily reports ensuring correct coding of Expenses basis the type of expense● Reviewing and presenting the dashboards prepared for the Weekly/Monthly & Quarterly calls with the Regional Directors and onsite accounting team● Taking part in internal audits for our process basis the defined checklist● Ensuring that all team members are cross trained in all the activities● Finalizing incentives on monthly basis● Preparing the Process billing files in PeopleSoft ERP and submitting Invoices for all the Project ID’s to the Capgemini Finance Department● Promote process improvement and standardization of processes across all sites in the network● Regular PKT’s and coaching sessions● Introduce innovative systems and procedures for handling data and reports● Preparing and presenting Monthly Reviews to internal Stakeholders, discussing the Overall Process Health, like Margins, CSAT Scores, KPI’s, Headcounts Etc● As an Additional responsibility, acting as a SPOC for Hiring under our SDL’s Span, supporting in the Hiring for new Projects and Ramps Ups● Worked in the transition of new logos of 2 major US Relocation Companies● Assisted from hiring & mapping the FTE’s basis the activity requirement for the new engagements● Worked closely in transitioning the AP invoice processing, Payments, Vendor helpdesk, Home sale reconciliations & recurring payments, ensured that the SOP’s were prepared in line with the trainings imparted and Signed Off by the customer before the Go-Live Show less

• 

  Genpact

  May 2019 - Jul 2023

  As a Senior Manager (Project Manager) worked to streamline the AP Processes for a leading American Retail Corporation in South Africa (Rebadging & Ramp-up)● Travelled onsite (Durban –> Mar’21 – Jul’21) for 4 months for the consolidation of the AP activities performed across banners into one Global Team. Providing oversight, leadership, and coaching to the Team ● Develop and drive global strategy and best practices for the all the banners in the Global AP team across all the regions/countries in Africa● Created and implemented Genpact standard CPS/KPI’s for AP, manage metrics, Reporting, prepare MBR’s/QBRs, and drive performance and efficiency opportunities● Created COE’s for Indexing, Invoice Processing, Vendor Reconciliations, Payments & Month End involving 300+ FTE’s ● Perform and present complex data analysis for the Tower Leads (6 Banners)● Streamlined and Automated the Vendor Reconciliation Process and Payments process● Automated the Disbursement Authorization forms in the T&E space● Created T&E Policy Matrix across Banners● Driving T&E Helpdesk Standardization Project● Implemented Common Minimum Practice, created FMEA’s, BPMS Projects● Drove Ramp up for the store consolidation across SA – Hiring, KT Plan, LTO’s Show less As Manager acted as a key resource in the knowledge Transfer for Invoice Processing for a leading Retail Corp in North America region from Charlotte (NC), USA to Noida, India● Worked onsite on the SOP’s & got the sign‐off, cleared all the assessments and received License to operate (LTO) during the Knowledge Transfer (KT)● Trained 35+ team members batch post KT and drove assessments with 100% LTO issued● Enthusiastically engaged in the SMART(ERP) Troubleshoot issue and work‐around implementation with Genpact IT Team, Transitions Team & Client IT● Actively engaged in the T&E Processing for Central Region Ramp‐up phase and helped the team in bridging the Knowledge Gap through Active Involvement with Client counterparts and WAR Room calls● Regular team huddles and sessions, maintaining and discussing the learning log with the team ensured that the team came up the learning curve at a faster pace● Prepared and published the Team Productivity, Accuracy & Agent Variation daily to drive team efficiency by standardizing and streamlining the stretched targets set by the management● Published Time on system Reporting for Central Team to ensure team is maintaining and consistently achieving the set targets● Prepared and consolidated incentives for Central team within the set timelines basis the defined parameters ● Drove Genome training within the team on a weekly basis to ensure team is continuously working to upskill themselves, ensured all team members are Lean & Green Belt trained● During the lockdown (Due to Covid), proactively arranged for desktops and laptops for all the team members to work from home, from Day 1 ensuring zero/minimal impact on the service delivery● Separate monthly connects with individual team members via zoom calls ensured motivated team members and seamless service delivery Show less

  • Senior Manager

    Jul 2022 - Jul 2023

  • Manager - Operations

    May 2019 - Jun 2022
• 

  HCLTech

  Jul 2023 - now

  Senior Manager

  - Spearheading the Invoice Processing, Helpdesk and Month end activities for a Major Oil & Gas Customer- Creation and Presentation of weekly and monthly performance decks to the stakeholders- Managing Internal and External stakeholders- Exercise process Standardization, Share best Practices with strict adherence to Compliance and quality standards- Collaborating and driving Audits with EY