Joanna B.

Experience

• 

  SMG/KRC Poland Human Resources Region Płd. Sp. z o.o.

  Jul 2007 - Nov 2011

  Research Interviewer

  ➤ gaining the trust of a potential respondent in the first several seconds➤ collecting very sensitive data such as age, earnings, number of household members, addresses, consent signatures

• 

  Saint-Gobain

  Oct 2012 - Feb 2013

  Export Specialist

  ➤ supervising customer database in the Axapta operating system➤ managing daily contacts with more than 20 international B2B customers,➤ maintaining e-mail and telephone contact with foreign customers in English, Ukrainian and Russian ➤ building strong, long-lasting customer relationships with international partners➤ handling orders➤ verifying payments➤ creating a weekly plan for loading goods in a spreadsheet➤ issuing preorders and invoices

• 

  Tritto

  Sept 2015 - Oct 2016

  Delivery Controller

  ➤ taking orders➤ keeping supplies➤ sending drivers with orders➤ handling complaints and resolving issues to ensure positive outcomes for the company and customers

• 

  GLL

  Nov 2016 - Mar 2018

  Recreation Assistant (Lifeguard)

  ➤ delivering first-class customer service when dealing with queries➤ regular pool rotations➤ supervising the pool area➤ setting up and taking down equipment

• 

  NSL | trusted outsourcing

  Apr 2018 - Mar 2019

  Civil Enforcement Officer

  ➤ the eyes and ears of the local community by: ➜ patrolling areas ➜ providing advice to residents and members of the public ➜ enforcing road traffic orders and issuing parking fines ➤ play a significant role in reducing traffic congestion and improving air quality through the enforcement of parking restrictions

• 

  LEDA

  Aug 2019 - Oct 2020

  Foreign Freight Forwarder

  ➤ planned and supervised the transport and forwarding processes➤ monitored the implementation of the forwarding orders➤ negotiated rates with carriers to provide the best service and best value to maximize profitability➤ verified the payments

• 

  Uber

  Jul 2021 - Aug 2022

  Business Development Specialist

  ➤ supported new partners and helped them successfully launch their activityonboarded new partners➤ build loyalty and improved partner’s experience by proactively contacting customers to understand their issues, getting their feedback and insights➤ turned prospect partners into partners - motivating them to launch their business activity when they hesitate or see obstacles

• 

  Eternis

  Nov 2022 - Feb 2023

  Operational Specialist

  ➤ built a strategy to improve the quality of customer service➤ boosted close cooperation with B2B Partners➤ assisted in effectively solving issues

• 

  Covebo Uitzendgroep

  Jul 2023 - Dec 2023

  Process Operator

  ➤ prepared printed books and magazines for dispatch

• 

  Polan, a Polish-Franch joint venture

  Feb 2024 - now

  Export Specialist

  ➤ supervising customer database in the operating system➤ entering customer orders➤ issuing invoices➤ verifying payments➤ organising transport➤ coordinating deliveries with customers, forwarders and warehouse