Ibrahim Eraslan

Customer Support Specialist

188 followers

Sofia, Sofia City, Bulgaria

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Timeline
About me
.
Education
- Software University (SoftUni)
  2021 - 2022
  C# Software Developer
- Technical University of Sofia
  2011 - 2016
  Bachelor's degree Mechanical Engineering
- Süleyman Demirel Üniversitesi
  2008 - 2010
  Bachelor's degree Automation Engineer Technology/Technician
Experience
- TELUS
  Oct 2013 - Jun 2018
  Customer Support Specialist
  Worked in two different gamer support projects providing customer/gamer support to players with different priorities. I've been part of the Merchandise team and also performing different tasks dedicated to marketing and delivery of client's orders. My daily work consisted of reporting of community and forums, providing relevant information for seasonal events and also of reporting and improvment tasks in order to assure the best customer experience and satisfaction.
- GoDaddy
  Jun 2018 - Aug 2022
  Subject Matter Expert for GoDaddy Turkish Market Customer Care Representatives Quality Assurance Analyist / Specialist for GoDaddy Turkish Market. Sales And Technical Support Specialist for GoDaddy Turkish Market
  - Sales Team Manager
    Dec 2020 - Aug 2022
  - Subject Matter Expert
    Oct 2020 - Nov 2020
  - Quality Assurance Analyst
    Jan 2020 - Sept 2020
  - Sales and Technical Support Specialist
    Jun 2018 - Dec 2019
- StanceIT
  Oct 2021 - now
  Co-Founder
  Importing and selling pneumatic suspension kits for automobiles from Istanbul, Turkey to Bulgaria.
- IBM
  Mar 2023 - now
  Technical Account Manager
Licenses & Certifications
- C# Programming Fundamentals
  Software University (SoftUni)
  Jul 2022
- Solidworks 3D Design
  Suleyman Demirel University
  Jun 2010
- C# Programming Basics
  Software University (SoftUni)
  Mar 2022