Ashley Jones

Ashley Jones

Customer Service Assistant

Followers of Ashley Jones1000 followers
location of Ashley JonesCardiff, Wales, United Kingdom

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  • Timeline

  • About me

    National Head of Operations at Collegiate UK

  • Education

    • Institute of Leadership and Management - ILM

      2017 - 2018
      Level 7 NVQ Leadership and Management Merit
    • Chepstow Comprehensive

      1998 - 2005
      GCSE's and A-Levels 9 X GCSE's A* to B + 3 A levels

      Activities and Societies: Athletics and rugby !

    • University of Chester

      2005 - 2006
      National Diploma Human Nutrition/Dietetics

      Athletics

    • Cardiff Metropolitan University

      2006 - 2008
      National Diploma Human Nutrition/dietetics

      Activities and Societies: Athletics team

    • Cambridge Marketing College

      2013 - 2016
      CIM Professional Diploma Marketing
  • Experience

    • Unite Students

      Sept 2007 - Sept 2008
      Customer Service Assistant
    • Liberty Living

      Sept 2008 - Sept 2018

      Involved in overseeing the operations of our 3500 bed portfolio in Cardiff, whilst directly managing circa 1,000 beds. Experience in the acquisition and harmonisation of new residences within the Liberty Living portfolio, including mentoring and training new General Managers into the business.Key responsibilities/experience includes:∆ Developing and maintaining relationships with educational partners including Cardiff University, University of South Wales, Cardiff Metropolitan University, Celtic English Academy and Cardiff & Vale College.∆ Developing and fostering a values-led, high performing operation within the city∆ Developing strategy to hit the city’s core occupancy and summer revenue targets∆ Conducting sales training for teams, underpinned and measured through mystery shopping∆ Leading multiple teams through effective leadership, respect, integrity and a commitment to excellence. ∆ Create and deliver an unrivalled student experience strategy within the city∆ Financial management including budget submittal, cost control, P&L management, debt management and rent collection. ∆ Execution of planned Summer Maintenance Programmes∆ Being a key team member of the planning and delivery of brand new refurbishment programmes, including experience in managing defect periods∆ Full understanding & implementation of H&S legislation within the work place∆ Knowledge and implementation of the ANUK code of standards Show less

      • Multi-site General Manager

        Dec 2010 - Sept 2018
      • Assistant manager - Liberty Bridge

        Jan 2009 - Dec 2010
      • Administrator - Liberty Bridge

        Sept 2008 - Jan 2009
    • True Student

      Sept 2018 - Jul 2019
      Head of Operations
    • Collegiate UK

      Dec 2019 - now

      Additional responsibilities include;~ Leading on the development & management of international agent relationships

      • National Head of Operations

        Feb 2024 - now
      • Head of Operations

        Dec 2019 - Feb 2024
  • Licenses & Certifications

    • IOSHH - Managing Safely

      Institution of Occupational Safety and Health
      Jan 2010
    • Sales Champion of the year - 2016 Staff Awards

      Liberty Living
      Jan 2016
    • Commitment to Excellence - 2016 Staff Awards

      Liberty Living
      Jan 2016
    • Commitment to Excellence 2018 - Team Award

      Liberty Living
      Mar 2018
  • Honors & Awards

    • Awarded to Ashley Jones
      Leader of the Year Collegiate UK Apr 2023
    • Awarded to Ashley Jones
      Commitment to Excellence Award Liberty Living Nov 2016 Staff Awards 2016
    • Awarded to Ashley Jones
      Sales Champion 2016 Liberty Living Nov 2016 Staff Awards 2016