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Mikee Serafica

Mikee Serafica

Internship: Business Development and Marketing - LifeSpark Team

Followers of Mikee Serafica2000 followers
location of Mikee SeraficaSan Francisco Bay Area

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  • Timeline

  • About me

    GTM Operations at LinkedIn

  • Education

    • UC Irvine

      2016 - 2016
      Business Administration and Management, General 4.0

      Activities and Societies: Ateneo's JGSOM Summer Term Abroad Program 2016, 4.0 • 8-week student exchange program • Took electives in Public Health and Brand Management

    • General Assembly

      2020 - 2020
      Data Analytics

      • San Francisco: 10-week Data Analytics Course: Excel, SQL, Tableau

    • Ateneo de Manila University

      2013 - 2017
      Bachelor's degree Management, Minor in International Business Cum Laude

      Activities and Societies: Loyola Film Circle (2014-2017) • AVP for External Affairs (2016-2017) • Promotions Head, Under the Stars 2017 • Promotions Head, Under the Stars 2016 • Promotions Deputy, Under the Stars 2015 Ateneo Management Association (2013-2017) • Cum Laude, 3.65• Bachelor of Science in Management, Minor Studies in International Business• Second Honor Dean’s List: SY 2013-2014, First Sem 14-15, First Sem 15-16, SY 2015-2016, First Sem 2016-2017• First Honor Dean’s List: Second Semester 2014-2015, 2016-2017

  • Experience

    • Yondu, Inc.

      Jun 2015 - Jul 2015
      Internship: Business Development and Marketing - LifeSpark Team

      • Content creation for lifestyle apps• Craft and schedule weekly social media postings (Facebook, Twitter and Website)• Published website feature articles

    • Indra

      Jun 2017 - Jul 2017
      Internship: Business Development - Public Administration and Healthcare Sector

      • Monitor business opportunities such as but not limited to IT Consultancy, system implementation, healthcare systems,command center projects and software implementation• Monitor and follow-up Client Account Receivables• Client invitation to events• Provide support for bidding preparations

    • SwipeRx

      Sept 2017 - Mar 2021

      • Lead for the B2B key account management for data-driven Platform as a Service (PaaS) mobile and web app solutions: Connect and SwipeRx, mainly providing Business Insights and Analytics services.• Managed and maintained positive day-to-day customer relations increasing platform network to over 1000 accounts for a portfolio 30 pharmaceutical brands.• Collaborated with internal cross-functional teams for the end-to-end project coordination and client success throughout the customer lifecycle (kickoff, onboarding, client demos, implementation, support and renewals).• Responsible for the provision and presentation of specialized business data reports and visualizations.• Facilitated nationwide product launches, client demos and QA testings.• Worked closely with software engineers for creation of a documentation/ticketing system, streamlining the daily tracking, diagnosing, logging and accommodation of customer support requests. Show less

      • Consultant - Client Services and Support Executive

        Jun 2019 - Mar 2021

      • Client Services and Support Executive

        Sept 2017 - Jun 2019

    • Tech in Asia

      Jun 2018 - Sept 2018
      Consultant - Marketing Coordinator

      Part-time Remote Consulatant• Implemented more aggressive marketing strategies for the Tech in Asia Jobs platform• Increased audience platform reach to over 3,000 new employers globally• Facilitated resourcing 500 new employer job posts and improved existing job posts on the Tech in Asia Jobs• Fostered employer relations and user engagement through daily follow-up emails and calls• Improved social media presence by crafting and scheduling 35 social media (Twitter, Facebook and LinkedIn) posts andadvertisements every week Show less

    • Touch of Modern

      Sept 2019 - Jul 2021

      • Responsible for managing the full cycle B2B relationship for both existing and new vendor partners, from onboarding,sales preparations, sales setup, live sale management and post-sale processing of 1,000+ sales events for 400+ domesticand international SMB accounts from various e-commerce categories (Tech, Home, Art, Fashion and Food).• Internal point of contact managing the flow of information, communication and collaboration from external partners tointernal cross-functional teams: sourcing, merchandising, production, shipping, accounting and customer success.• Lead for ongoing order management project focused on operational optimization and logistical improvements.• Involved in standardizing and creating new processes for new hire onboarding and training• Awareded Tomie of the Month: April 2021 for Company Core Value: Keeping Your Promises Show less

      • Associate Account Coordinator

        Aug 2020 - Jul 2021

      • Account Coordinator

        Nov 2019 - Aug 2020

      • Sales Coordinator

        Sept 2019 - Nov 2019

    • LinkedIn

      Jul 2021 - now

      • Strategic partner to Sales Teams and subject matter expert across the LinkedIn Talent Solutions Order-to-Cash processes.• Expert in advanced Deal Desk and Pricing Strategy operations which impact bookings attainment, complex deal structuring and pricing optimization.• Central Operations Community Council - NAMER Virtual Experiences Lead• New Hire and Intern Mentor• Recognized as part of the Top 12% of Learners at LinkedIn 2021• Awarded FY23 Deal Desk Rockstar Rookie

      • Senior Deal Desk Strategist

        Mar 2023 - now

      • GTM Ops Community Council - South Bay Office Lead

        Feb 2023 - now

      • Deal Desk Strategist

        Jul 2021 - Mar 2023

  • Licenses & Certifications