La' Sandra Armstrong-Turner

Experience

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  YMCA of San Diego County

  Jan 2012 - Aug 2016

  Youth Development Leader II

  • Provide assistance with homework and encourage academic progress. • Ensures the safety and engagement of children in assigned group• Provides careful, attentive supervision, alert at all times.• Facilitates a program environment that invites exploration, promotes positive play, andwelcomes children.• Maintain accurate classroom records as assigned and according to programrequirements.• Communicates regularly with parents; attends parent/family events as designated bysupervisor.• Demonstrates a working knowledge of YMCA mission, purpose and goals, childcarepolicies and YMCA standards; ensures the program meets the highest standards ofexcellence. Show less

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  Living Coast Discovery Center

  Sept 2012 - Jan 2018

  Educator Assistant

  • Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups• Enforce school and class rules to help teach students proper behavior• Support teachers in photocopying and other tasks in order to support • Perform animal encounters when needed • Prep lessons plans and assist in presentations

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  Bath & Body Works

  Sept 2016 - May 2017

  Top Seller

  • Provides excellent customer service through customer engagement• Support replenishment activities that keep the store full and abundant• Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed• Meets and exceeds individual selling goals/expectations• Conversion and capturing customer phone and e-mail• Abide by policies and procedures• Abide by Loss Prevention and safety messages in daily operations

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  California College San Diego

  Jan 2018 - Aug 2021

  • Independently creates and maintains student graduate records and student placement files according to school policies and accreditation standards from physical forms to computerized data system. • Maintains logs of actions, statuses and correspondences, ensuring all required documentation is completed, processed, and uploaded properly into CampusNexus database.• Knowledge of federal regulations such as FERPA. General knowledge of common higher education-related regulations regarding administration, students, and/or staffing.• Operates office equipment such as computers, display terminals, printers, fax machines, and telephones to complete daily job assignments.• Accurate record keeping systems using computer applications that include the use of electronic mail (Outlook & eFax), word processing, Excel spreadsheets and databases information management.• Access, update, review graduate records and placements from for accuracy, completeness, and in compliance in accreditation standards by meeting strict deadlines.• Collects, complies, summarizes, and prepares specialized reports for biweekly meetings on assigned programs to various managers including Campus Director.• Coordinates time and place for meetings pertaining to caseloads; and maintains appointment calendars with active students and graduates for mock interviews, resume, cover letter building, and job search strategies.• Provides training and guidance to new Career Services Advisors on expectations of the jobs policies, and procedures, metrics, and proper documentation that meets accreditation standards. Show less • Direct support for the Director of Admissions and the Admissions Department with administrative tasks and special projects. • Welcomes visitors and identifying the purpose of their visit before directing them to the appropriate department including answers and routes phone calls, screens incoming telephone calls run switchboard• Exercises appropriate judgment, knowledge of federal regulations such as FERPA confidentiality with discretion and sensitive information.• Establishes and maintains administrative, confidential files and record keeping systems using computer applications that include the use of electronic mail, knowledge of common organization-specifics. • Utilizes computer applications programs including MS Word, Outlook, Excel spreadsheets, PowerPoint, web-based programs, browsers, electronic mail, databases, accurate data entry skills.• Assist with new student monthly orientations; creates attendance sheets and PowerPoint, preps and distributes orientation packets and gather needed/missing paperwork for student files. • Sorts, screens, prioritizes, and routes mail including handling outgoing FedEx mail from the college; operation and use of general office equipment; orders supplies and maintain inventory.• Reviews, proofreads, and updates a variety of Admission Department forms and records for accuracy and completion.• Takes/prepares minutes of meetings, orders transcripts, maintains daily appointment logs and reschedules follow up appointments including taking payments in the form of cash, check, and online card.• Interact with other Managers and Deans and assist with tasks as needed.• Provides training and guidance to new First Impressions Coordinators (Front Desk) on expectations of the jobs including daily tasks, policies, and procedures. Show less

  • Career Services Advisor for IT, Business, and Healthcare Administration Programs

    May 2019 - Aug 2021

  • First Impressions Coordinator

    Jan 2018 - May 2019
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  County of San Diego

  Oct 2021 - Apr 2022

  Case Investigator

  • Confirms COVID 19 lab results and conducting COVID 19 disease investigation interviews over the phone with the public of San Diego County ranging from 20 cases or more per week.• Provides courteous, high quality service to members of the public by personally responding to requests for service or appropriate referral. • Identify contacts and opening contact investigations to be completed by the Contact Tracer Team.• Provide home isolation requirements and instructions subject to change on a weekly basis; providing County temporary lodging referrals as needed.• Creates county letter correspondence; printing and mailing letters, forms and other materials to customers timely.• Posts information to records where judgment must be exercised in the selection of data such as medical records, lab results, encrypted outside agency emails, and vaccination records and upload to WebCMR. • Notifies supervisors and appropriate administrators of any high-profile or high-risk exposures, deaths, and/or outbreaks.• Maintains logs of actions, statuses and correspondences, ensuring all required documentation is completed, processed, and uploaded properly within the case file before closing. • Maintains case files using computer applications that include use of electronic mail, Microsoft word processing, spreadsheets, and special databases; composing, editing, and proofreading official County letters, and mail out to customers within San Diego County. • County customer service objectives and strategies, telephone, office, and online etiquette; current technology and trends in the profession.• Establishes and maintains effective relationships with co-workers, customers, various County departments, and outside agencies. Show less

• 

  County of San Diego

  Jul 2022 - now

  • Conducts personal interviews with clients daily to obtain, clarify, and verify financial, demographic, medical, and other information to determine eligibility for financial, health, and medical assistance and services such as CalFresh, MediCal, and CalWORKs in a timely manner..• Reads, interprets, and explains regulations, requirements, legal rights, and responsibilities to clients; receives and responds to questions and complaints from clients and representatives from outside agencies.• Obtains or retrieves financial, demographic, medical, personal, and other information through research and data analysis used to determine initial or continuing eligibility for federal, state, and county programs; reviews and verifies information provided by clients and other sources for accuracy and completeness case by case.• Interprets and stays current on new and revised federal, state, and county legislation, laws, rules, regulations, policies, and procedures pertaining to assistance programs available from governmental and community service agencies.• Fully responsible for case management ranging from 20-30 cases per week for timely disposition of 30/45 days.• Uses specialized computer software such as CalWIN, CERMS, SDLaw, WorkNumber, CalHEERS, ImageTrust, and Work Management System (WMS) to enter and retrieve information, process eligibility determinations and benefit levels, issue notices, prepare correspondence, prioritize work, or perform other relevant tasks.• Maintains digitation of certain documents, ensures that information is kept confidential and proper disposal data under county standards; printing and mailing letters, forms and other materials to customers.• County customer service objectives and strategies, telephone, office, and online etiquette; current technology and trends in the profession.• Establish and maintain effective relationships with co-workers, customers, various County departments, and outside agencies. Show less

  • Deputy Probation Officer

    Aug 2024 - now

  • Human Services Specialist

    Jul 2022 - Aug 2024