Summayyah Nooreen Syed

Summayyah Nooreen Syed

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location of Summayyah Nooreen SyedBengaluru, Karnataka, India

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  • Timeline

  • About me

    Experienced Network Administrator | Master's in Cybersecurity and Pentesting | Cisco and CompTIA Aspirant | Multilingual Professional | Fluent in English, Hindi, Urdu |Elementary level knowledge in French, Arabic

  • Education

    • Dr. Ambedkar Institute Of Technology

      -
      Bachelor of Engineering Electrical, Electronics and Communications Engineering 8.65 CGPA

      Activities and Societies: Organiser of an event & Volunteer in Electrotech fest for E&C dept, Attended Technical seminars, Participated in intercollege Singing competition Autonomous

    • Central Board of Secondary Education

      -
      12th PCMB 86.4%

      Activities and Societies: Singing, Art & Craft

    • Central Board of Secondary Education

      -
      10th 9.4 CGPA

      Activities and Societies: School choir, Drawing, Art & Craft, Stitching basics, Charts for special events, House Leader, Sack run, Volleyball, Throwball, Basketball

    • Middlesex University Dubai

      -
      MSc Cybersecurity and Pentesting
  • Experience

    • Tata Consultancy Services

      Jul 2019 - Aug 2022

      Client : Pricewaterhouse Coopers (PwC) Managed L1 support network support, successfully resolving 95% of client issues within the SLA timeframe, guaranteeing continuous service for over 50 clients. Enhanced network connectivity and data flow across more than 10 locations by configuring and maintaining network devices, including CISCO routers, switches, and f5 load balancers. Achieved a 30% reduction in downtime by promptly diagnosing and fixing DNS and URL connectivity issues, thereby improving the overall experience for users and customers. Played a key role in diagnosing network problems, analysing firewall logs and identifying potential security threats. Directed cross-functional teams in the strategic planning and execution of network upgrades, expansions, and migrations, ensuring minimal interruption to essential business operations. Ensured the accuracy and currency of extensive network documentation, including configurations and reports, for compliance audits, maintaining a 100% accuracy rate. Proactively monitored and managed incidents, resulting in a 25% enhancement in application response times and improved service delivery. Developed and implemented effective system backup strategies, ensuring complete readiness for data recovery in case of disasters. Utilised ServiceNow tools to refine and enhance operational processes, leading to a 20% increase in operational efficiency and optimised service delivery. Mentored and guided junior team members, cultivating a collaborative and educational environment that elevated team performance and confidence in managing complex tasks. Show less

      • Network Administrator

        Jul 2019 - Aug 2022
      • Associate System Engineer

        Jul 2019 - Sept 2019
    • Tata Consultancy Services

      Jan 2024 - now
      Network Engineer

      Client : Landmark group

  • Licenses & Certifications