Summayyah Nooreen Syed

Experience

• 

  Tata Consultancy Services

  Jul 2019 - Aug 2022

  Client : Pricewaterhouse Coopers (PwC) Managed L1 support network support, successfully resolving 95% of client issues within the SLA timeframe, guaranteeing continuous service for over 50 clients. Enhanced network connectivity and data flow across more than 10 locations by configuring and maintaining network devices, including CISCO routers, switches, and f5 load balancers. Achieved a 30% reduction in downtime by promptly diagnosing and fixing DNS and URL connectivity issues, thereby improving the overall experience for users and customers. Played a key role in diagnosing network problems, analysing firewall logs and identifying potential security threats. Directed cross-functional teams in the strategic planning and execution of network upgrades, expansions, and migrations, ensuring minimal interruption to essential business operations. Ensured the accuracy and currency of extensive network documentation, including configurations and reports, for compliance audits, maintaining a 100% accuracy rate. Proactively monitored and managed incidents, resulting in a 25% enhancement in application response times and improved service delivery. Developed and implemented effective system backup strategies, ensuring complete readiness for data recovery in case of disasters. Utilised ServiceNow tools to refine and enhance operational processes, leading to a 20% increase in operational efficiency and optimised service delivery. Mentored and guided junior team members, cultivating a collaborative and educational environment that elevated team performance and confidence in managing complex tasks. Show less

  • Network Administrator

    Jul 2019 - Aug 2022

  • Associate System Engineer

    Jul 2019 - Sept 2019
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  Tata Consultancy Services

  Jan 2024 - now

  Network Engineer

  Client : Landmark group