Jeffrey Calvo, ACE

Experience

• 

  Grom - il gelato come una volta

  Jun 2010 - Jun 2012

  Supervisor

  - Analyzed daily earning statements in cash and credit sales- Directly responsible for the accuracy of deposits on behalf of the company- Ensured employees performed their duties and provided exceptional customer experience- Trained new employees and ensured operating procedures were maintained

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  JFK International Air Terminal

  Feb 2013 - Apr 2017

  Operations Supervisor

  - Scheduled gate, hardstand, carousel and check-in allocations of up to 20 different airlines daily- Created detailed reports for all safety, security and property damage incidents that occurred- Audited airline and service contractors to ensure operational standards are met- Enforced airport safety and security standards to meet government protocols and regulations - Received and coordinated facility service calls in a high-paced environment- Maintained regular communications with service contractors to meet customer experience standards- Ensured departing aircraft had a compliant metering time slot in accordance with FAA initiatives Show less

• 

  LaGuardia Gateway Partners

  Apr 2017 - Jul 2022

  - Responsible for all day-to-day airport operations relating to Airside, Terminal and Landside - Provide guidance and leadership to on-shift staff in a complex and evolving environment - Manage the common use resource allocations for Terminal B among 5 different carriers to meet capacity limitations - Generate weekly and monthly reports of passenger forecasting and throughput data- Ensures ramp control quality assurance standards are met- Liaise with airline management and government agencies to accomplish company goals- Provide documentation and solutions to high level safety, security and operational incidents - Lead monthly meetings with operations staff to provide operational updates and KPI statistics- Create and update terminal snow plan and track billable materials used during snow operations Show less - Created and developed Resource Schedule and Planning Manual for future trainees- Assisted in configuring flight scheduling software to reflect gating preferences and requirements - Created Standard Operation Procedures and Operational Directives pertaining to the department- Liaised with and maintained positive rapport with airline stakeholders - Provided safe ramp control services for aircraft operating in Terminal B- Proactively and effectively managed aircraft movement during IROPS and SWAP - Created gating plans to accommodate seasonal airline flight schedules Show less

  • Operations Manager

    Oct 2018 - Jul 2022

  • Resource Scheduler / Ramp Controller

    Apr 2017 - Oct 2018
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  JetBlue

  Jul 2022 - Mar 2023

  Senior Analyst - Future Schedules
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  Delta Air Lines

  Mar 2023 - now

  Assistant Manager | Corporate Real Estate