Shoeb Shaikh

Experience

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  Micronet Solutions

  Jan 2000 - Sept 2004

  Customer Support Engineer

  • Implementing and configuring Servers and workstations.• Face different types of problems on field calls.• Working on field for day-to-day normal problems.• Solving hardware related problems in desktops .Providing Voice & E-Mail Technical Help • Proficient in network connectivity troubleshooting TCP/IP, Dial-up, Ethernet, LAN/WAN• Understanding of operating systems, Windows 98/2000/XP ,configuration options and • Troubleshooting of windows 2000 Server.• Technical experience and skills in the areas of problem determination, creativity and analysis Show less

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  CMS Computers Ltd

  Oct 2004 - May 2006

  Customer Support Engineer

  •Implementing and maintaining operating system software and tools.•Installation, configuration, and maintaining of system/network hardware.•Handling all user problems.•Reside at Zodiac Clothing Co. Ltd for 18 months handling 2 Novell 3.12 servers, 4 win2003 servers and 150 clients.•Reside at Tariff Advisory Committee, Central Government site. Manage 3 win2003 servers and 70 nodes. All Machines are IBM branded.•Configure Cisco 1760 router in Tariff Advisory Committee for Wan Connectivity from Mumbai to Hyderabad.•Responsible for Daily Data Backup on DLT. Show less

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  M.K. Enterprise

  Jun 2006 - Mar 2008

  Server Engineer

  •Implement and configure Network environment over win2003 Server.•Implement and maintaining ADS.•Implementing and maintaining Network Clients.•Implement and configure raid.(Raid 0, Raid 1, Raid 5)•Implement and configure Web server i.e. IIS Server.•Implement and configure thin client over win2003 server •Installation, troubleshooting clients.•Work on IBM Servers, HP Proliant Servers & Assembled servers also. •Installation and Configuration of Cisco Router.•Configuration and Implementation Wireless network by using ASUS Wireless Routers and bridging them as access point.•Level 3 support to the Jr. Engineers.•Make daily schedule of engineers for calls and took feedback from them Show less

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  Allied digital services ltd

  Apr 2008 - Oct 2010

  System Administrator

  Managing Windows /2003/2008 based Active Directory Forest. Maintaining an architecture comprising of 18 Additional domains.Support to branch engineers spread across 50+ locations throughout India.User Id / Mail Id management with Windows 2003/Exchange 2007.Managing multiple ADC's in Active Directory.User Account Creation, deletion, modification.Apply Naming Convention, Home Directory, Group Creation as per Policy.Access rights to user id, group policies.Monitor Disk space, Processor Utilization, Network Utilization related to server (SCOM).Server OS Installations.Backup Operation and Monitoring.Frame and Implement Backup and Restoration Policies to provide High data Redundancy and Server Uptime.Knowledge of SCOM, SCCM, SQL 2005/08. Knowledge about ITIL framework: Incident, Change and Problem management.Perform RCA for high severity problems and as requested by the customer.Installation of Exchange Server and domain integration.Managing exchange Server and troubleshooting.Handling error & event logs effectively and taking appropriate action on the same immediately.Patch policy administration using WSUS. Show less

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  Network Solutions Pvt Ltd, An IBM Co.

  Nov 2010 - Jul 2016

  IT Specialist

  Client – Lupin Pharma: Jan 2014 till date, (Team Lead)• Manage Active Directory and DNS Infrastructure• Managing & Administrating O365 environment:• Implementation of Hybrid environment: On-premises & O365• Federation• DIRSync• Pass-through authentication• Exchange Online Protection• Manage VMware 4.x, 5.x infrastructure. • Administrating, managing File server.• Administration and manage Servers located @ Azura cloud.• Migration / Inplace Upgradation file server from Windows 2008 to Windows 2012• Administrating, managing & troubleshooting enterprise messaging services• Troubleshoot L3 issue and Perform RCA for high severity problems and as requested by customer.• Working with Change Management, Incident Management & Risk ManagementClient – First source Solution: May 2012 till Dec 2013 (Team Lead)• Manage Active Directory and DNS Infrastructure• Administrating, managing & troubleshooting enterprise messaging services of Exchange.• Managing Blackberry Infrastructure• Configuring and Managing Barracuda Environment• Troubleshoot L3 issue and Perform RCA for high severity problems and as requested by customer.• Working with Change Management, Incident Management & Risk Management• Manage project related activities like implementation checklist, acquisition process• Managing, Maintaining and administrating Datacenter Team having more than 14 administrators.IT Specialist: November 2010 to May 2012• Global support on Wintel platforms.• Windows server 2003/2008 support.• Active directory, DNS, DHCP support.• Exchange 2007 support, Assessment and Best Practices.• TPMx support ( Tivoli Provisioning Manager Express for Software Distribution and Inventory)• Patch management support through WSUS as well as TPMx.• Handling error & event logs effectively and taking appropriate action on the same immediately• Team Management.• Perform RCA for high severity problems and as requested by customer.• Project Documentation as per customer requirement. Show less

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  Wurth IT India Pvt Ltd

  Aug 2016 - Dec 2016

  IT Specialist

  • Analyze the current Infrastructure and revamp the current policies• Vendor Management• New hardware and software procurement (OS, Desktop, Laptops, Asset Management Software)• Working on current project for implement Asset Management + ITIL +Helpdesk tool• Working on the earlier Audit points

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  Anunta Technology Management Services Ltd.

  Dec 2016 - Jun 2022

  Manager - Tech OPS

  • Managing and maintaining AD and messaging IT Infra of Firstsource Solutions and Anunta.• L3 support for AD infrastructure and enterprise messaging services of Exchange.• Analyzing, troubleshooting and provide permanent solution with RCA to the problematic issues related to AD, Exchange and other applications.• Design, implement and deliver several projects like MDM AirWatch, IceWarp Messaging system and others as per client requirement. Design, develop, implement and coordinate systems, policies and procedures Identify problematic areas and implement strategic solutions in time Managing and maintaining Cisco IronPort Web Gateway for Messaging Environment• Configuring and managing barracuda device for mail archival solutions• Troubleshoot L3 issue and Perform RCA for high severity problems and as requested by customer.• Working with Change Management, Incident Management & Risk Management• Participating Audit readiness documentation and calls.• Manage project related activities like implementation checklist, acquisition process• Managing, Maintaining and administrating Datacenter Team having more than 14 administrators. Show less

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  Kyndryl Solutions

  Jun 2022 - now

  Project Manager