Martin Jagt

Experience

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  Superbrugsen

  Sept 2009 - Jun 2010

  Servicemedarbejder

  Worked as a Service Employee with following tasks:- Customer service- Restocking of goods- Ad hoc assignments

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  Skuld

  Jun 2010 - Aug 2010

  Tilkaldevikar/sommervagt

  Worked as a Piccolo with following tasks:- Ad hoc assignments- Archiving and cleanup of old files

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  Culture Box

  Oct 2012 - Jan 2014

  Cocktailbartender

  - Responsible for my own bar and service- Restocking etc. after closing hours

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  EDC Poul Erik Bech

  Aug 2014 - Dec 2015

  Studiemedarbejder

  - Newspaper advertisement of properties for sale- Filing of documents- Updating window display- Customer service to visiting customers and ingoing calls- Preparation of official documents for a sale

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  Call Me

  Jan 2016 - Dec 2017

  Customer Service and Chat consultant

  - Additional sales- Service regarding mobiles, invoicing, technique, BTB- Outbound sales- Responsible for Ideanote

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  Telia

  Jan 2018 - Sept 2021

  Partially involved as an internal Project Manager for Telia’s PPMO Department- Project manager for two internal projects, which includes the migration of roughly 20,000 private customers across multiple platforms.- Internal and financial reporting to Steering group and CIF (Country Investment Forum) - Securing alignment across multiple departments in several segments, i.e. Technology (robotics, product management), Consumer (customer service, backend, customer experience), Soho, Enterprise, Billing and the Project Group.Partially involved as a Project Manager in the Enterprise Department- SPOC for large enterprise customers.- Planning and coordination with internal and external interests.- Continuous presentations and reporting to Customer Department, Internal and External Project and Steering Group.- Implementation of Enterprise products such as: Unified communication, MPLS, firewall, contact centers and more. Show less

  • Project Manager

    Jan 2020 - Sept 2021

  • Delivery Manager

    Jan 2018 - Dec 2019
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  Neupart - Information Security. Simplified

  Feb 2022 - now

  Customer Excellence Manager

  Lead Customer Migration: Spearheading migration of customers to our new platform, ensuring seamless transitions and minimal disruption.Guidance & Support: Developing comprehensive guides and video tutorials, providing clear, step-by-step instructions to support customers through complex processes related to ISO 27001 and GDPR compliance.Interactive Training: Conduct online meetings to directly guide and instruct customers, enhancing their understanding of compliance protocols and platform use.Product Development Collaboration: Actively contribute to product development by scoping new features, reporting bugs, and testing solutions, working closely with developers to define tasks and ensure delivery of high-quality outcomes.Process Optimization: Consistently working to improve customer experience by identifying pain points and implementing solutions that increased efficiency and satisfaction. Show less