Martin Jagt

Martin Jagt

Servicemedarbejder

Followers of Martin Jagt487 followers
location of Martin JagtCopenhagen, Capital Region of Denmark, Denmark

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  • Timeline

  • About me

    Customer Experience | Implementation | Testing | Project Management

  • Education

    • Gladsaxe Gymnasium

      2008 - 2011
      Mathematics
    • Copenhagen Business School

      2018 - 2020
      HD 2. Del Økonomistyring og Procesledelse

      Curriculum:1st semester:Økonomistyring / Financial ManagementOrganisation og ledelse / Business administration2nd semester:Strategisk ledelse / Strategic LeadershipAction Learning Project - Use the 3 courses above, and work together with a firm. 3rd Semester:Projektledelse / Project ManagementNeuropsykologi - ledelse, udvikling og innovation / Neuroscience, leadership, development & Innovation.4th Semester:Hovedpgave / Final assignment.

    • Copenhagen Business Academy

      2012 - 2016
      Finansbachelor
  • Experience

    • Superbrugsen

      Sept 2009 - Jun 2010
      Servicemedarbejder

      Worked as a Service Employee with following tasks:- Customer service- Restocking of goods- Ad hoc assignments

    • Skuld

      Jun 2010 - Aug 2010
      Tilkaldevikar/sommervagt

      Worked as a Piccolo with following tasks:- Ad hoc assignments- Archiving and cleanup of old files

    • Culture Box

      Oct 2012 - Jan 2014
      Cocktailbartender

      - Responsible for my own bar and service- Restocking etc. after closing hours

    • EDC Poul Erik Bech

      Aug 2014 - Dec 2015
      Studiemedarbejder

      - Newspaper advertisement of properties for sale- Filing of documents- Updating window display- Customer service to visiting customers and ingoing calls- Preparation of official documents for a sale

    • Call Me

      Jan 2016 - Dec 2017
      Customer Service and Chat consultant

      - Additional sales- Service regarding mobiles, invoicing, technique, BTB- Outbound sales- Responsible for Ideanote

    • Telia

      Jan 2018 - Sept 2021

      Partially involved as an internal Project Manager for Telia’s PPMO Department- Project manager for two internal projects, which includes the migration of roughly 20,000 private customers across multiple platforms.- Internal and financial reporting to Steering group and CIF (Country Investment Forum) - Securing alignment across multiple departments in several segments, i.e. Technology (robotics, product management), Consumer (customer service, backend, customer experience), Soho, Enterprise, Billing and the Project Group.Partially involved as a Project Manager in the Enterprise Department- SPOC for large enterprise customers.- Planning and coordination with internal and external interests.- Continuous presentations and reporting to Customer Department, Internal and External Project and Steering Group.- Implementation of Enterprise products such as: Unified communication, MPLS, firewall, contact centers and more. Show less

      • Project Manager

        Jan 2020 - Sept 2021
      • Delivery Manager

        Jan 2018 - Dec 2019
    • Neupart - Information Security. Simplified

      Feb 2022 - now
      Customer Excellence Manager

      Lead Customer Migration: Spearheading migration of customers to our new platform, ensuring seamless transitions and minimal disruption.Guidance & Support: Developing comprehensive guides and video tutorials, providing clear, step-by-step instructions to support customers through complex processes related to ISO 27001 and GDPR compliance.Interactive Training: Conduct online meetings to directly guide and instruct customers, enhancing their understanding of compliance protocols and platform use.Product Development Collaboration: Actively contribute to product development by scoping new features, reporting bugs, and testing solutions, working closely with developers to define tasks and ensure delivery of high-quality outcomes.Process Optimization: Consistently working to improve customer experience by identifying pain points and implementing solutions that increased efficiency and satisfaction. Show less

  • Licenses & Certifications

    • Informationssikkerhed - ISO/IEC 27001 - Sådan anvender du standarden

      Dansk Standard
      Jan 2023
      View certificate certificate
    • PRINCE2® Foundation Certificate in Project Management

      PeopleCert
      Mar 2020
      View certificate certificate
    • Projektledelse

      Teknologisk Institut
      Sept 2018
  • Volunteer Experience

    • Bartender

      Issued by Roskilde Festival on Jun 2015
      Roskilde FestivalAssociated with Martin Jagt