NARESH GUPTA

Experience

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  Vijay Dhawan & Co.

  Oct 2003 - Jan 2005

  Resident Engineer

  o Solving the problems in live Environment of the Market.o Responsible for Up-gradation in the softwareo Responsible for installation of Software at Customer’s End.o Coordinating in Internet and Customer Supporto Networking in the LAN environmento Installation of Remote Access Service (RAS).o Responsible of every technical support.

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  Modex International Securities Ltd.

  Feb 2005 - Jan 2007

  Senior Resident Engineer

  o Maintaining the Servers of NSE and ODIN.o Handling LAN of all PCs in Office and some Branches.o Managing VPN, VSATs, and Lease Line in the Office and in few Branches as well.o Trouble Shooting, Maintenance, Installation and Configuration of PCs on LAN.o Hardware and Software Maintenance, Maintaining Log of Parts Replacements and Monitoring of Hardware problems in some Branches also.o Installation and Troubleshooting All Kind of Software and Microsoft Operating System Problems. Show less

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  Religare Securities Ltd.

  Jan 2007 - Sept 2009

  Application Support Engineer

  o Responsible for Managing the Trading servers (Asian CERC & ODIN)o Handling 2 Asian CERC Platform Servers along with more than 20 supporting servers.o Support in 41 Odin Servers across country along with more than 180 servers.o Co-ordination with Vendors, Banks, Exchanges etc. for queries and implementation of new products / features.o Managing Database and Logs related to Trading Platform.o Trouble shooting & Monitoring Networking & Servers.o Finding and resolving queries from Database/Front-end.o Innovation of New Ideas / Policies for betterment of Systems and Work Procedures.o Support & Training to Helpdesk team to resolve problems & queries at end user.o Documentation of Work Procedures. Show less

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  Religare Technova Ltd

  Jan 2010 - Mar 2012

  Application Support

  o Responsible for CTCL Trading Environment (Online and Offline)o Installation and Configuration of Trading Applications based on ASP .Net as Front end and MS SQL as backend.o Co-ordination with Vendors, Stock Exchanges, Banks etc. for queries and implementation of new products and features.o Hardware Management – Responsible for understanding the need of requirement and to allocate the hardware resource based on that.o Responsible for Managing Database and Logs related to Trading Platform.o Trouble shooting & Monitoring of Servers and Applications.o Finding and resolving queries from Database / Front-end.o Innovation of New Ideas / Policies for betterment in System to improve Performance.o Support & Training to Team and Help desk to resolve problems & queries. Show less

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  Tech Mahindra

  Apr 2012 - Nov 2020

  Application Support Team Lead

  Job Profile Includes:o Responsible for ensuring smooth flow of applications.o Ensuring the Platform Support team effectively provides Level 1 and Level 2 support services 24x7 (as per shift schedules).o Incident, Problem and Change management.o Execution of Changes and Releases through Change Advisory Board (CAB).o Ensuring application availability objectives & SLA Commitments are met and exceeded.o Provide dynamic service identifying and resolving issues within multiple components of critical business systems.o Deployment/Integration of New Products and Services.o Effectively manage day to day critical incidents (P1) to successful completion within SLAs and managing escalations, driving root cause analysis and corrective actions to prevent reoccurrence.o Manage email and ticketing systems. Ticketing Tool used as BMC Remedy ITSMo System stability monitoring through tools like APM (Manage Engine).o Problem escalation handling and Resolution ownership.o Monitor and ensure that all relevant escalated issues raised for application are getting resolved in accordance with company procedure.o Compile/Review technical documents for internal dissemination.o Acting as facilitator across business and users to get users support issues resolved.o Proactive in the identification of application associated risks-issues-concerns and highlight it to respective stakeholders providing mitigation as applicable.o Manage team members and contribute to their development.o Analytical abilities and team building to help organize resources, work under tight deadlines. Show less

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  Religare Broking Ltd

  Nov 2020 - Jan 2024

  Application Support Manager
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  Clover Infotech

  Jan 2024 - now

  Service Delivery Manager