Sheetal Chauhan

Experience

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  BA Continnnum India Pvt Solution

  Apr 2008 - now

  Key Roles & Assignments •Team building & leadership capabilities, excellent communication skills, self-initiative with ‘Can Do’ attitude, commitment to excellence and ability to plan ahead and manage Change and produce desired results across function, work as a conduit between Ops and Support partners in BCP• Control Assessment and Governance-Daily/Monthly/Quarterly/Semi-Annual review and report out of OMAN, Infosafe, Thematic reviews, GHR, Access review, Data storage and Diligence of Authority procedural Adherence• Relevant reporting – Monthly Risk and Dashboards report out• Support Conduit-Annual/Adhoc assistance on BCP/BIA/BRP, Infosafe etc• Progressive Learning –Organizing Bi-monthly learning sessions with GDCE leaders and LOB partners• Global Initiatives- Create a standard framework of reporting and reviews across Off shore and On shore• Identifying GAPs/SIAIs across function or operation, mitigation & implementation of concerned controls• Excellent understanding of quality concepts and its applicationResponsibilities• Execute reviews to ensure that LOB is abiding by all Regulatory, Policy and Procedural guidelines• Partner with Consumer Risk Assurance, Corporate Audit, Operations Risk, Compliance, Legal and other risk partners to ensure effective control programs are in place• Conduct process Audits monthly based on recurring CRA errors, new process enhancements or new automation enhancements• Build robust Risk Culture across Bus• Own the KRI/KCI/GCM identification and review for the business as well as the internal Ops Losses, control mapping and measurement• Process risk review, RAQ and RSA- Understanding, reviewing for BUs, to help to see the trend, KRI trends and material operational loss events own action planning through root cause analysis and remediation plans• Own the Identification, management and reporting of the 3 primary Risks relevant to our business environment: Strategic, Operational and Compliance Risk Show less

  • Risk and Resiliency Manager

    Oct 2019 - now

  • Currently Working as Team Leader(IC) – Process Control Fraud and Claims Operations (Internal Audit)

    Apr 2008 - Oct 2019