Jessie Lin(PMP)

Experience

• 

  Nokia

  Nov 1999 - Apr 2014

  Leading 20 engineer’s team located on US, Europe and China, to enable product reach R&D quality target, and authorized with Country/Operator certification. Build up good team climate, balance resource and budget. Solid owner of product validation plan and process. • Worked in US for 2 months as ‘Glue’ between China R&D engineering and US product sales team to speed up the problem solving and eliminate the difference taken by matrixed functional cross country organization. As a result, the heavy delayed project is pulled back to good track, and this 1st Lumia Lost cost product get AT&T product acceptance approved within shortest duration. Company ‘Kudos’ award is rewarded.• Leading a 10 engineers’ team to manage bugs of Nokia’s 1st Lumia fast tracking product, drive daily 3 way meeting between Nokia, Microsoft and Qualcomm engineering team. Using innovative way to maximize team’s capability and performance. As a result, optimized fault management process works dramatically well, and 1000+ bugs were pulled back to good trace in 2 weeks. Company ‘Kudos’ award is rewarded.• Build up cross functional tracing process to maximize the test capability, successfully shorten testing duration from 6 weeks to 2 weeks. • One of the most experienced validation manager in Beijing site, Most of the engaged products are company level PILOTS for new areas, for instance: the 1st low cost device to AT&T, the 1st TDLTE device to China Mobile, 1st LTE devices to US SPRINT. Show less Build up and maintain high flexible SW validation team with leading 30 engineers. Solid owner for SW validation plan, expert on SW test methodology. Define roadmaps, track and improve execution for System, functional, performance and automation test. • Worked as the key contributor in 1st TD-SCDMA product, top issues’ problem solving starting from modem camps. Modem stability get dramatically improved 2 months before product go to market. Company ‘Kudos’ award is rewarded.• Manage 2 test projects for Symbian Applications, pilots with agile methodology. Successfully adapt traditional test team into agile test mode, as a result applications are delivery to consumer with good feedback. Show less

  • Product test Manager

    Jul 2011 - Apr 2014

  • Project Manager, SW Test

    Sept 2007 - Jul 2011

  • Specialist, Interoperability Test

    Oct 2003 - Sept 2007

  • Consultant, Competence Development

    Jan 2003 - Oct 2003

  • Technical Trainer

    Sept 2000 - Jan 2003

  • HW Integration Engineer

    Nov 1999 - Sept 2000
• 

  Microsoft

  Apr 2014 - Oct 2015

  Product Test Manager

  Leading 20 engineer’s team located on US, Europe and China, to enable product reach R&D quality target, and authorized with Country/Operator certification. Build up good team climate, balance resource and budget. Solid owner of product validation plan and process. • Worked in US for 2 months as ‘Glue’ between China R&D engineering and US product sales team to speed up the problem solving and eliminate the difference taken by matrixed functional cross country organization. As a result, the heavy delayed project is pulled back to good track, and this 1st Lumia Lost cost product get AT&T product acceptance approved within shortest duration. Company ‘Kudos’ award is rewarded.• Leading a 10 engineers’ team to manage bugs of Nokia’s 1st Lumia fast tracking product, drive daily 3 way meeting between Nokia, Microsoft and Qualcomm engineering team. Using innovative way to maximize team’s capability and performance. As a result, optimized fault management process works dramatically well, and 1000+ bugs were pulled back to good trace in 2 weeks. Company ‘Kudos’ award is rewarded.• Build up cross functional tracing process to maximize the test capability, successfully shorten testing duration from 6 weeks to 2 weeks. • One of the most experienced validation manager in Beijing site, Most of the engaged products are company level PILOTS for new areas, for instance: the 1st low cost device to AT&T, the 1st TDLTE device to China Mobile, 1st LTE devices to US SPRINT. Show less

• 

  LeEco

  Nov 2015 - Jan 2016

  Senior Product Manager

  * Key contributor and driver for LeEco Oversea Smart Phone development projects. * Strategy planing for Oversea products requirements with close cooperation with teams on India, US and HK. * Successfully delivery 2016 Internation CES SW for LeEco Smart phones as key project manager.

• 

  Thomson Reuters

  Jan 2016 - Feb 2020

  Technical Account Manager

  *To ensure provision of the best implementation and support for TR's productized solutions offerings in a profitable manner. *Participant in developing technical account strategy with AMs Pre and Post support for providing tech nical solution. *Manage regular review , product roadmaps and technologies updates with customer.

• 

  Refinitiv

  Oct 2018 - now

  Deep understand Financial institution industry workflow (including Banks , securities and Fintech companies)Drive internal / external product & content enhancement to enable Refinitiv product/content well em banded into customer's workflow, and encourage customer's business successDrive problem solving with internal and external resources to reach highest customer service satisfactin.

  • Director Of Client Services

    Feb 2020 - now

  • Customer Success Manager

    Oct 2018 - Feb 2020