Jacob Davis

Experience

• 

  Great Lakes Adventist Academy

  Aug 2014 - May 2016

  IT Student Worker

  Assist in maintaining all campus IT issues and providing support to staff and students.

• 

  Andrews University

  Aug 2016 - May 2019

  Telecom Student Worker

  Assist in removal, installation and maintenance of all campus Ethernet cables, and occasional AV related support.

• 

  TEKsystems

  May 2018 - May 2021

  IT Contractor

  Different contracts off and on through TEKsystems, work includes:-Remote call center position with Spectrum Health – Tier 1 support to assist with the crossover totheir new workday system.-Installing new internet/Wi-Fi system at different Meijer locations through Parkway Electric.-Cable technician for Spartan-Net - Worked on tasks for implementing new internet and TV service.

• 

  Wolverine Metal Stamping

  May 2021 - Jul 2022

  IT Assistant

  Assisting head of IT in all aspects of company IT management, work includes:-Managing and improving the domain/active directory for the company, including implementingautomated scripts to assist in setting up new PC’s, locking down floor worker kiosks, andonboarding new users.-Setup/installation of multiple new servers and services including: WSUS server, Apache2 web server,automated backups of critical PC’s, automating setup of new Zebra barcode scanners usingStagenow, implementing a visitor management system using ‘Sign in App’.-Setup and management of Cisco Meraki switches and wireless access points.-Some work with different manufacturing/engineering programs to optimize workflows, andintegrating technology in a manufacturing environment.-Implementing security solutions to vulnerability scan findings.-Managing VoIP phone system (using 3CX PBX) Show less

• 

  The University of Tennessee at Chattanooga

  Aug 2022 - Mar 2024

  Desktop Support Engineer

  Member of the IT team for the Engineering and Computer Science building, responsibilities included:-Providing any necessary tech support to the staff and faculty within the college. Primary supportperson for AV related issues, including setting up and overseeing special events and presentations.-Manage and maintain the computer science labs, including deploying new images each semesterusing Ghost Solution Suite.-Maintain and manage all displays, signage, and kiosks throughout the building.-Developing an app/user interface for the touchscreen kiosks to provide information to visitors andstudents (This project was completed using Intuiface kiosk software to design the UI). Show less

• 

  Power Distributing LLC

  Apr 2024 - Sept 2024

  Application Support Analyst

  Responsible for all aspects of IT, with minimal assistance from sister company's IT department-Assisted in Microsoft migration project from fully on-prem to a hybrid environment-Managed all aspects of the Microsoft environment: local AD, Microsoft 365 Admin centers, user onboarding/offboarding, etc.-Managed the IT budget, master inventory sheet, software/service contracts, hardware purchasing and distribution, and all company phones using Scalefusion MDM.-Established inter-organization collaboration with sister company, especially within SharePoint.-Support and management of Encompass ERP system for beverage sales/distribution. Show less

• 

  DNI (Delaware Nation Industries)

  Jan 2025 - now

  Computer User Support Analyst II

  -End user support of Windows computers, networks, and applications.-Provided support via phone calls, walk-ins, and a ticket que using SRM/ServiceNow.-Remediated cybersecurity vulnerabilities discovered by weekly scans.