Talk to sales Try for Free
Abhishek Tripathi

Abhishek Tripathi

Customer Service Representative

location of Abhishek TripathiGurugram, Haryana, India

Connect with Abhishek Tripathi to Send Message

Connect

Connect with Abhishek Tripathi to Send Message

Connect

  • Timeline

  • About me

    Assistant Manager, WFM Scheduling & Planning at Concentrix Daksh India Pvt Ltd

  • Education

    • NIIT

      -
      GNIIT Computer Software Engineering

      Learned C#, Microsoft .net, SQL

    • Dr. Ram Manohar Lohia Avadh University

      2009 - 2012
      Bachelor of Science (B.Sc.) Biology, General

      Activities and Societies: Singing B.Sc.

  • Experience

    • MphasiS

      Jan 2013 - Sept 2013
      Customer Service Representative

      Handling Calls, resolving queries and handling complaint calls.

    • AXA Business Services Pvt. Ltd

      May 2014 - May 2016
      Customer service Executive

      Handling Calls, resolving queries and handling complaint calls.

    • Concentrix

      Sept 2016 - Oct 2020
      Sr. Analyst, Scheduler & Planner

      I was working as WFM scheduler.

    • HGS - Hinduja Global Solutions

      Oct 2020 - Jun 2022
      Team Lead WFM Scheduler

      Creating Schedules, Calculating shrinkage, Requirement analysis, capacity check. Publishing scheduling reports and offline slots.

    • Concentrix

      Jun 2022 - now
      Assistant Manager WFM

  • Licenses & Certifications

    • Analyzing and Visualizing Data with Microsoft Power BI

      Skill Nation

    • GNIIT

      NIIT Technologies Limited