Abhishek Tripathi

Abhishek Tripathi

Customer Service Representative

location of Abhishek TripathiGurugram, Haryana, India

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  • Timeline

  • About me

    Assistant Manager, WFM Scheduling & Planning at Concentrix Daksh India Pvt Ltd

  • Education

    • NIIT

      -
      GNIIT Computer Software Engineering

      Learned C#, Microsoft .net, SQL

    • Dr. Ram Manohar Lohia Avadh University

      2009 - 2012
      Bachelor of Science (B.Sc.) Biology, General

      Activities and Societies: Singing B.Sc.

  • Experience

    • MphasiS

      Jan 2013 - Sept 2013
      Customer Service Representative

      Handling Calls, resolving queries and handling complaint calls.

    • AXA Business Services Pvt. Ltd

      May 2014 - May 2016
      Customer service Executive

      Handling Calls, resolving queries and handling complaint calls.

    • Concentrix

      Sept 2016 - Oct 2020
      Sr. Analyst, Scheduler & Planner

      I was working as WFM scheduler.

    • HGS - Hinduja Global Solutions

      Oct 2020 - Jun 2022
      Team Lead WFM Scheduler

      Creating Schedules, Calculating shrinkage, Requirement analysis, capacity check. Publishing scheduling reports and offline slots.

    • Concentrix

      Jun 2022 - now
      Assistant Manager WFM
  • Licenses & Certifications

    • Analyzing and Visualizing Data with Microsoft Power BI

      Skill Nation
    • GNIIT

      NIIT Technologies Limited