Mohit Yadav

Experience

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  Unschool

  Sept 2020 - Nov 2020

  Team Lead

  1) Built and led my own team.2) Sales marketing3) Developed Customer relationship management

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  Flipkart

  Jul 2022 - Sept 2022

  Customer Service Support Manager

  Key Qualifications & Responsibilities:-# Maintained and ensured accuracy of internal reports and records. # Handled and responded to over 150 customer inquiries in all forms. # Gave pro active resolution with fluent English to the users.# Used negotiation and persuading skills to convince the users.

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  FreeKaaMaal.com

  Oct 2022 - Jan 2023

  Customer Service Support Manager

  Enforced Fluency in day to day operations by providing assistance.# Responding to escalated customer support issues.# Maintained and ensured accuracy of internal reports and records.# Implementing customer support processes to enhance customer satisfaction.# Handled and responded to over 150 customer inquiries in all forms.# Gave pro active resolution with fluent English to the users.# Used negotiation and persuading skills to convince the users.

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  Techalchemy

  Jan 2023 - Jun 2023

  Product Manager

  1) Identified project scopes, constraints, risks anddeadlines.2) Tracked project performance to analyzesuccessful completion of short- and long-termgoals.3) Supported project managers in managingschedules and milestones.4) Wrote user stories and coordinated with design,development and QA teams.5) Used process improvement tools to separate andcombine tasks into efficient workflow, improvingefficiency 30%

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  Relu consultancy

  May 2023 - now

  Project Manager

  Relu Consultancy is everything you will need for web scraping services.It includes Python Web Scraping, Web Scraper Tools, Website Data Extraction, and Web Scraping API. We are a vibrant team of engineers and data scientists dedicated to building the best and most accurate data scaping solution to help businesses grow exponentially.