Marcella Tiso

Experience

• 

  CI Intercâmbio e Viagem

  Nov 2009 - May 2014

  • Was recognized in the sales department for the most improved conversion by na increase of 60%, in April of 2011• Maintained an organized database with passenger booking information, allowing me to capture repeat business and offer new eligible promotions• Studied daily promotional offers and assisted with any questions related• Built strong relationships with new and returning passengers, following up steadily with e-mails and phone calls• Supplied accurate price quotes, itinerary specifications, and general abroad courses informationTechnology used: CRM, Sigoci, Galileo Show less

  • Sales Specialist

    Nov 2010 - May 2014

  • Administrative Assistant

    Nov 2009 - Nov 2010
• 

  IPB Intercâmbio

  Aug 2014 - Oct 2018

  • Consistently exceeded sales goals, leveraging strong customer service and relationship marketing skills• Implemented a comprehensive needs assessment mechanism to help recognise the demand for plans and services• Managed all administrative aspects of sales including contracts, warranties and payments, which resulted in strong customer loyalty• Develop statistical models to evaluate the impact of different marketing tactics• Work with senior management in the delivery of client engagements and associated outputs, supporting the team in day-to-day client management, project management and the development of high-quality client deliverable• Develop and work with the team to establish future-facing insights, implications, and recommendations, delivering advice, making recommendations, and identifying and solving problems Show less

  • Customer Service Specialist

    Oct 2015 - Oct 2018

  • Senior Educational Counselor

    Aug 2014 - Jan 2016
• 

  Slice

  Apr 2020 - Jul 2020

  Customer & Community Manager

  • Creation and scheduling of social media content• LinkedIn outreach and engagement• Support video editing process• Editing video captions (design, texting and timing)• Usage of the following tools: hootsuite, canva and zubtitle• Updating of task progress in Trello (task management tool)

• 

  One Way Intercâmbio

  Sept 2020 - Jul 2022

  International Student Advisor

  • Source suitable students for specific programmes via internal system, LinkedIn, Facebook and Instagram• Working on posting course adverts and monitoring responses• Ensure all applications from local and international students are professionally managed• Organize calls and follow up with leads to retarget them to offer our programmes.• Resolved customer complaints and managed incoming calls weekly• Understanding and promoting company programs• Maintaining client records• Prospect new clients and partners Show less

• 

  Accenture

  Nov 2022 - Aug 2023

  Platform Experience Associate - UKI

  • Reviewed, analysed, and labelled content, escalating issues to the manager.• Demonstrating speed, agility, critical-thinking, and problem-solving skills during the daily activities.• Assessed content and implemented new assessment criteria, ensuring KPIs and goals were met.• Ensured the company followed customer legal and regulatory requirements, policies, and procedures.• Built sustainable and effective relationships with the team.• Provided support to new joiners during the training process.• Attended training and tests on a regular basis, improving performance and deliveries.• Liaised with Operations Manager, to plan and assign tasks, providing updates and follow-ups. Show less

• 

  Worldpackers

  Jan 2024 - now

  Business Development Specialist

  • Hunting/Prospecting/Pipeline Generation of new and qualified Affiliates• Approve and Activate new affiliates• Build and nurture relationships with key accounts throughout their entire lifecycle • Keep track of the entire Acquisition Funnel • Maintain accurate information on prospects and interaction activities in the CRM• Invest the Paid Partnership budget and monitor the Investments performance on a quarterly basis• Ensure that all the sales enablement touchpoints are in place and aligned • Data-driven decision-making and setting our Quarterly OKRs to achieve the area objectives and Company Goals Show less