Rita Scicluna

Experience

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  HSBC Bank Malta plc

  Jan 1987 - now

  End-to-end process re-engineering, Production Management, cost saving initiatives, project management Responsible for Requirements Management, Design, Change Management and Implementation Management;Supported IT with the translation of business requiremenets into more detailed functional requirements and designs;Carried out a project management role involving also testing co-ordination, monitoring and controlling resources and budgets, identifying and escalating as necessary any risks and issues;led a team of nine Business Analysts and Process Consultants. Relationship Management of the Bank's Top Tier customers as well as carrying out stockbroking duties such as executing purchases and sales of shares and bonds. Managed a portfolio of the Bank's top tier customers - seeing to their day-to-day as well as investment/home purchase/children leaving home and other big life changing needs. Contact with customers was both through face-to-face meetings as well as telephonically. Managed a portfolio of accounts, supported Recoveries Manager and led a team of five. Dealing with these customer in a respectful and sensitive way led to excellent recovery rates. Was part of, and subsequently led, the credit team in one of the bank's branches. Assessed feasibility of personal loans,home loans, credit cards as well as overdrafts for personal customers. Also was relationship manager for the commercial facilities. Worked in the Foreign exchange department of a number of bank branches. Work involved dealing with and issuing Inward and Outward letters of credit, Inward and Outward bills for collection, forward contracts, Shipping guarantees, Inward and outward payments as well as negotiationg and issuing foreign bank drafts.

  • Business Implementation Manager

    Apr 2018 - now

  • Re-engineering and Production Management Malta Lead/Sr Process Consultant

    Oct 2015 - now

  • Commercial Banking Relationship Manager

    Apr 2017 - Mar 2018

  • Senior Business Analyst/Senior Process Consultant

    Jun 2010 - Oct 2015

  • Shareshop/Premier Relationship Manager

    Jan 2008 - Jun 2010

  • Premier Manager - Wealth Management

    Jan 2006 - Jan 2008

  • Recoveries Officer - Central Debt Recovery Unit

    Jan 2003 - Jan 2006

  • Senior Credit Officer

    Jan 1996 - Jan 2003

  • Customer Service Representative

    Jan 1987 - Jan 1996
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  HSBC

  Jul 2022 - now

  Chief Administrative Officer (CAO)