Javier Morales Easy

Experience

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  Alienware

  May 2003 - Jan 2009

  Sales Supervisor

   Coach/Motivate/Monitor assigned group of sales agents (22) Have 24/7 open channel communication with the Client Join to daily conference calls with Client (enterprise wise), to provide feedback, establish daily goals, etc. Reply to Client’s email on a timely manner whenever account manager is not on site Monitor Service Level, this must be met at all times, use all available resources on site for this to happen.  Be on top of the numbers (metrics), and be proactive in case something needs to be corrected Maintain floor’s morale high  Disciplinary actions/attendance check for payroll generation Coordinate with training for any suggested update to their curriculum/structure based on experience on the floor Trigger alarms when not meeting requirement in Client’s contract Assume resource planning duties if necessary to ensure correct staffing  Create SOP and SOI for new processes and procedures, and follow implemented ones. Design/Improve agent’s commission/incentive plan Conduct interviews when recruiting Sales Agents Mostrar menos

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  Startek

  Jan 2010 - Nov 2011

  Sales Supervisor

   Coach/Motivate/Monitor assigned group of sales agents (22) Have 24/7 open channel communication with the Client Join to daily conference calls with Client (enterprise wise), to provide feedback, establish daily goals, etc. Reply to Client’s email on a timely manner whenever account manager is not on site Monitor Service Level, this must be met at all times, use all available resources on site for this to happen.  Be on top of the numbers (metrics), and be proactive in case something needs to be corrected Maintain floor’s morale high  Disciplinary actions/attendance check for payroll generation Coordinate with training for any suggested update to their curriculum/structure based on experience on the floor Trigger alarms when not meeting requirement in Client’s contract Assume resource planning duties if necessary to ensure correct staffing  Create SOP and SOI for new processes and procedures, and follow implemented ones. Design/Improve agent’s commission/incentive plan Conduct interviews when recruiting Sales Agents Mostrar menos

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  Microsoft

  Feb 2012 - Oct 2012

  ITM Jamaica / BCBB

   Develop and maintain customer relationships with the key decision makers within an account. Develop actionable territory plans with account level contact strategies that define clear revenue and customer satisfaction growth strategies. Develop and manage a healthy and predictable pipeline that meets or exceeds quota and forecast accuracy expectations. Qualify opportunities and maintain visibility of those opportunities to close to ensure the appropriate resources are applied to advance the sale and to ensure that customers deploy the solution acquired.  Apply account intelligence within territory plan across multiple accounts to maximize opportunity identification. Develop a teamwork approach with other segments in the account to follow-up on opportunities and reach common revenue objectives.As a TAM CPM, I managed the Microsoft relationship with a territory of no more than 200 Corporate Program Managed customers to help position Microsoft products as the solution to their technology challenges. Using mostly non-face-to-face methods (phone, e-mail, instant messaging), the TAM CPM develops and maintains customer relationships at the executive level and with the information technology (IT) and business decision-makers to demonstrate Microsoft´s commitment to help customers solve challenges. This role works with customers to not only develop sales opportunities, but to stay involved and orchestrate the resources that are needed to bring the opportunity to a close and successful deployment. I develop actionable account plans and contact plans that define clear revenue and customer satisfaction growth strategies. TAM metrics include relationship management, pipeline qualification, quota and forecast expectations. Mostrar menos

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  Softline Latinoamérica

  Nov 2012 - Jan 2013

  Account Manager
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  SYKES Costa Rica

  Jun 2013 - Nov 2015

  Intel LATAM (Mexico) Account Manager
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  Micro Focus

  Nov 2015 - Jan 2021

  Sales Support Mgmt Analyst II