Brian Hicks

Experience

• 

  G4S

  Mar 2011 - Dec 2024

  Key Account Manager:As a key account manager I had responsibility for managing a large portfolio of clients across our cleaning and mobile patrol business units. This included forging and managing client relationships, measuring service delivery against key performance indicators and maximising profitability across my portfolio while ensuring service excellence. Operations Support: This role included optimizing operational systems to enhance efficiency and productivity. A key part of this role was utilizing my ability to manage system administration, implement upgrades, troubleshoot issues, and utilize data analysis for insightful reporting. Other core skills included designing efficient workflows and providing comprehensive system training and support to operational teams. Show less

  • Key Account Manager/Operations Support Manager

    Jan 2018 - Dec 2024

  • Area Operations coordinator / Operations Centre Supervisor

    Jan 2012 - Dec 2017

  • Operations Centre Controller

    Mar 2011 - Dec 2012
• 

  G4S Secure solutions Ireland Ltd

  Dec 2024 - now

  Operational Excellence & Operations Centre Manager at G4S Secure Solutions Ireland Ltd.

  My current role involves managing systems support on a national scale and compliance while leading our operations contact centre to optimize operational efficiency and margin performance within the secure solutions Ireland Business.