
Iva Innaya
Assurance Associate Intern

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About me
Product Manager | Turning customer journeys into business growth through clarity, collaboration, and empathy
Education

Dibimbing.id
2025 - 2025Product Manager Bootcamp•Developed business proposals, ideation, and MVP for Access by KAI app that includes creating prototype and usability testing that improved user retention by increasing PPOB awareness and payment method enhancements.• Created PRDs with user flows, hypotheses, objectives, problem statements, and user stories for a food delivery provider, designing a “Healthy Kids Food” category with nutrition facts to boost customer acquisition, conversion, and revenue while supporting long-term… Show more •Developed business proposals, ideation, and MVP for Access by KAI app that includes creating prototype and usability testing that improved user retention by increasing PPOB awareness and payment method enhancements.• Created PRDs with user flows, hypotheses, objectives, problem statements, and user stories for a food delivery provider, designing a “Healthy Kids Food” category with nutrition facts to boost customer acquisition, conversion, and revenue while supporting long-term obesity reduction.• Performed data cleansing and normalization, designed Entity Relationship Diagram (ERD), and built interactive sales reports dashboards using Looker Studio for business insights. Show less
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Universitas Padjadjaran (Unpad)
2012 - 2016Bachelor of Economics Accounting 3.6Activities and Societies: Multimedia Staff of National Accounting Week 2013, External Relationship Staff of Hima Akuntansi Unpad (Accounting Society) 2013, Head of Creative Division in Accounting in Sport 2013

Northern Illinois University
2012 - 2016Bachelor’s Degree Accounting 3.8Activities and Societies: Ascend, Women in Business Professions, Southeast Asia Club

School of Business and Management ITB
2020 - 2022Master of Business Administration - MBA Business Leadership MBA• Foundational knowledge in finance, marketing, operations, and strategy, equipped with analytical and problem-solving skills for business decision-making
Experience

EY
Nov 2016 - Mar 2017Assurance Associate Intern• Engaged with clients to gather product requirements and clarify rules for data package offerings.• Conducted business analysis in the telecommunications sector and provided revenue recognition recommendations in compliance with IFRS 15.

Telkomsel
Apr 2017 - May 2019Budget and Management Reporting Sumatera Staff• Coordinated with cross-functional divisions to prioritize budgets and process payments, achieving 10% cost savings for Sumatera Area — enabling reallocation of funds to develop new digital products such as Moana, an HR attendance application.• Analyzed budget data to support strategic financial decision-making, ensuring alignment with product development goals and operational efficiency

Telkomsel Ventures
Jun 2019 - Dec 2022Associate Business Support• Collaborated with Telkomsel and implemented the Kanban method to effectively schedule and track tasks, to prepare financial reports and manage the company’s operation, resulting in an unqualified audit opinion for 3 consecutive years.• Created end-to-end procurement and payment system using Jojonomics, cutting manual reconciliation efforts by 40%.• Created end-to-end optimize forex transaction flow for corporate investment, increasing portfolio value by USD 40 million.• Bridged collaboration between Telkomsel and startup ecosystem to develop and manage a telco-based credit scoring project Show less

Telkomsel
Jan 2023 - nowHome LTE Product Marketing - Staff• Delivered Orbit MiFi launch that acquiring 60K new customers through effective scrum methodologies.• Developed PRD for Orbit MiFi drop-box rental, streamlining device distribution and enhancing user accessibility.• Led payment gateway integration (Xendit, Midtrans, Finnet) for MyOrbit website by defining business requirements and aligning Product, Dev, and Finance teams, driving 1% monthly incremental sales growth.• Collaborated with tech teams to troubleshoot API delivery issue where the insurance fee was missing, ensuring accurate reconciliation and customer protection.• Negotiated with distributors on the Orbit first-package settlement, resulting in IDR 19Bn revenue.• Developed PRD for self-installation and prepaid recurring billing for Eznet Wireless, enabling faster improved billing automation and reduction in bad debt through better payment tracking. Show less
Licenses & Certifications
- View certificate

EF SET English Certificate 66/100 (C1 Advanced)
EF SETJul 2025 - View certificate

UI/UX Design Mastery
SkilvulMay 2022
Honors & Awards
- Awarded to Iva InnayaDean's List Spring 2016 College of Business, Northern Ilinois University May 2016
- Awarded to Iva InnayaDean's List Fall 2015 College of Business, Northern Illinois University Dec 2015
- Awarded to Iva InnayaDean's List Fall 2014 College of Business, Northern Illinois University Dec 2014
- Awarded to Iva InnayaKUMON Completion Award KUMON Jakarta Jul 2011
Volunteer Experience
Head of Community Engagement
Issued by 8detik (Yayasan Delapan Detik Indonesia) on Feb 2021
Associated with Iva Innaya
Languages
- inIndonesian
- enEnglish
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