Crystal Yiping Yang

Crystal Yiping Yang

Intern in Journeys of Discovery

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location of Crystal Yiping YangZhuhai, Guangdong, China

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  • Timeline

  • About me

    Learning Manager 学习与发展经理

  • Education

    • Royal Roads University

      2010 - 2011
      Bachelor of Arts International Hotel Management
    • Seneca Polytechnic

      2007 - 2009
      Diploma Travel and Tourism
    • The Hong Kong Polytechnic University

      2019 - 2021
      硕士 International Hospitality Management Master of Science in International Hospitality Management

      Graduated with Distinction

  • Experience

    • Carlson Wagonlit Travel

      May 2009 - Jul 2009
      Intern in Journeys of Discovery

      • Assisted colleagues in customizing tours based on customers' preference • Provided detail destination information for customers • Completed comprehensive competitor analysis for Director of Sales • Researched cruise and airfare which meet the specific needs and wants of customers • Liaised with equipment suppliers in China and created comprehensive reports for equipment purchasing

    • Banyan Tree Hangzhou

      Jun 2011 - Sept 2011
      Front Office - Guest Service Intern
    • Banyan Tree Hotels & Resorts

      Feb 2013 - Jul 2018
      • Learning Manager

        Apr 2017 - Jul 2018
      • Senior Assistant Manager, Learning & Talent Development

        Aug 2015 - Apr 2017
      • Assistant Manager, Learning

        Aug 2014 - Jul 2015
      • Management Trainee

        Feb 2013 - Jul 2014
  • Licenses & Certifications

    • Associate Professional in Talent Development

      ATD Certification Institute
      Jan 2019
      View certificate certificate
    • CHT - Certified Hospitality Trainer

      AHLEI - American Hotel & Lodging Educational Institute
    • CHIA - Certification in Hotel Industry Analytics

      AHLEI - American Hotel & Lodging Educational Institute
      Aug 2020