Deep Enrich
Crystal Yiping Yang
Intern in Journeys of Discovery
158 followers
Zhuhai, Guangdong, China
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About me
Learning Manager 学习与发展经理
Education
Royal Roads University
2010 - 2011Bachelor of Arts International Hotel Management
Seneca Polytechnic
2007 - 2009Diploma Travel and Tourism
The Hong Kong Polytechnic University
2019 - 2021硕士 International Hospitality Management Master of Science in International Hospitality ManagementGraduated with Distinction
Experience
Carlson Wagonlit Travel
May 2009 - Jul 2009Intern in Journeys of Discovery• Assisted colleagues in customizing tours based on customers' preference • Provided detail destination information for customers • Completed comprehensive competitor analysis for Director of Sales • Researched cruise and airfare which meet the specific needs and wants of customers • Liaised with equipment suppliers in China and created comprehensive reports for equipment purchasing
Banyan Tree Hangzhou
Jun 2011 - Sept 2011Front Office - Guest Service Intern
Banyan Tree Hotels & Resorts
Feb 2013 - Jul 2018Learning Manager
Apr 2017 - Jul 2018Senior Assistant Manager, Learning & Talent Development
Aug 2015 - Apr 2017Assistant Manager, Learning
Aug 2014 - Jul 2015Management Trainee
Feb 2013 - Jul 2014
Licenses & Certifications
- View certificate
Associate Professional in Talent Development
ATD Certification InstituteJan 2019
CHT - Certified Hospitality Trainer
AHLEI - American Hotel & Lodging Educational InstituteCHIA - Certification in Hotel Industry Analytics
AHLEI - American Hotel & Lodging Educational InstituteAug 2020
Languages
- enEnglish
- maMandarin
- caCantonese
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