Susan Ogulla

Experience

• 

  Minnesota Independent School Forum

  Sept 2002 - Dec 2002

  Webmaster Intern

  Mentored high school students who were interested in pursuing a career in science and technology.Developed communication and training skills by teaching students basic computer applications and website design.

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  Fairview Health Services

  Jun 2004 - now

  • Responsible for mentoring level I and II IT Analysts on electronic health record system configuration and software implementations. • Review technical release notes for service updates from software vendors. Configure, test and implement updates into production environments on a monthly basis. • Review high level technical issues with upper management, develop and implement technical solutions to improve end user workflows. • Create documentation and training materials used by IT analysts for ongoing system maintenance.• Project coordinator for level 2 projects. Currently working on implementing systems for Radiology, Laboratory and Behavioral Health departments.• Lead IT analyst responsible for maintaining the transcription interface between physician dictation systems and electronic health record systems. Responsible for reviewing and interpreting HL7 (Health Language 7) messages to facilitate issue resolution.• Provide IT consulting expertise to EHR clinical teams to assist with issue resolution and project implementations. Show less • Led software implementations for Epic Deficiency Tracking and Transcription modules. Was responsible for facilitating meetings with HIM directors and end users to gather technical requirements for the project.• Coordinated transcription interface requests by facilitating meetings between the transcription department and the Interface team.• Developed training materials and conducted training sessions on new and existing Epic system functionality.• Created testing materials, performed QA testing and maintained issue logs for the transcription interface. Successfully coordinated testing activities for over 300 interfaced documents during the EHR implementation and upgrade projects.• Provided go-live end user support for the Epic EHR implementation. • Provided ongoing system maintenance by troubleshooting issues, assisted customers with developing new workflows and implemented new system functionality.• System administrator for Oracle IPM - Content management system used for storing financial information, provider credentialing information, and scanned patient medical records.• Performed maintenance tasks, coordinated system upgrades and managed vendor relationships for Oracle IPM. • Provided tier 3 application support and on call support to users of Health Information Management (HIM) and Perioperative applications.• Responsible for completing application service requests for access to clinical and business applications. • Gathered and documented business requirements for implementing OnBase in HIM, Human Resources, Business Office and Pharmacy departments. Show less • Provided exceptional on-site customer support for users of clinical systems. • Performed response time testing as well as system validation checks for Eclipsys electronic health record system.• Modified, implemented and administered new clinical system applications.• Responsible for issues resolution, used technical tools to support clinical users both on site and remotely.• Created training materials and trained end users on how to use new clinical systems.• Communicated planned system outages and assisted users in the event of unplanned system outages.• Analyzed impact of systems modifications, recommended changes and communicated changes to the technical team.• Facilitated monthly clinical systems user group meetings and documented user requirements.• Assisted technical team with setting up print bridge and print server configurations, also assisted with workstations set up during PC add, moves and changes. Show less

  • Senior IT Analyst

    May 2013 - now

  • IT Analyst II

    Nov 2007 - May 2013

  • Business Analyst 1

    Jun 2004 - Nov 2007