Madeleine Dela Torre

Experience

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  Teleport Business Tech Solutions, Inc.

  Apr 2014 - Feb 2018

  Customer Service Representative

  • Interacts with customers over the email and online chat to resolve their questions or concerns.• Interacting directly with potential, new and existing customers.• Follow communication procedures, guidelines and policies.• Giving feedback to managers on the efficiency of the customer service processes and system.• Taking ownership for queries from first contact to resolution.

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  Teleport Business Tech Solutions

  Mar 2018 - Nov 2018

  Project Manager

  • Ensuring that relevant management information is captured and analysed.• Reviewing the efficiency and effectiveness of service delivery.• Acting as administrative support to Project Managers and Directors on projects.• Identify, analyze, prioritize, mitigate and communicate project risks.• Communicating with project manager to report on project status.• Build and maintain effective relationships with a wide range of people in addition to their own team, including project sponsors, senior managers, stakeholders/customers, other project team members and managers, external agencies and vendors.• Leading and organizing a team.• Keeping in close contact with key project members and decision makers.• Involved in interpreting performance data and translate this into practical improvements. Show less

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  Aptum Virtual Solutions

  Jan 2019 - Jul 2019

  Senior Relationship Manager

  • Engaging in weekly proactive planning sessions for client engagement activities.• Acknowledging to clients' inquiries and concerns by creating customized solutions in proactive manner.• Monitors and track daily/weekly KPIs in line with our OKRs.• Conducting business reviews to ensure clients are satisfied with their products and services.• Alerting the sales team to opportunities for further sales within key clients.• Building and maintaining relationships with clients and key personnel within customer companies.• Updating the CRM and ensuring account managers are aware of changes within clients. Show less

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  One Luna Global Connections, Inc.

  Mar 2020 - Apr 2024

  HR & Office Manager

  I am currently a Human Resources and Office Manager for three companies: One Luna Global Connections, Inc. (BPO Company), Felina Corporate Plaza (Real Estate Company) and See's Candies Manila Corp. (Retail Company). I directly report to the President, CEO and COO of the three said companies.In this line of work, my current job responsibilities are:Administer compensation and benefit plansAssist in talent acquisition and recruitment processesAssist with the recruitment process by identifying candidates, conducting reference checks and issuing employment contracts.Handle all administrative tasks for onboarding, new-hire orientations, and exit interviews, including data entry in human resources information systems (HRIS) and audits for accuracy and complianceAssist in development and implementation of human resource policiesAssist with all internal and external HR-related matters.Investigate complaints brought forward by employeesPerform orientations and update records of new staffManage the organization’s employee database and prepare reportsProduce and submit reports on general HR activityConduct disciplinary actionsDisbursing rewards and incentivesCollecting weekly, and monthly employee timesheetsCalculating employee work hoursCalculating employee benefits and deductions.Preparing employee compensation checks using payroll software.Responding to employee questions about compensation, taxes, benefits, and deductionsEntering new employee data into the company databaseSupports company operations by maintaining office systems and supervising staffMaintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.Supervise members of the administrative staff, equally dividing responsibilities to improve performanceSubmit reports and prepare proposals and presentations as needed Show less