Michael Kaffar Sr.

Experience

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  UPS

  Mar 1992 - Oct 1993

  Parcel Handler

  Loaded route trailers in a timely fashion while also rechecking addresses for correct trailer destination.Promoted to overflow sorter one year into employment. Assisted in checking parcel addresses and directing them to their appropriate trailer.

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  Elite Business Systems

  Oct 1993 - Oct 2010

  Service Manager

  Supervised a service team of five technicians over a territory covering three states. Maintained a high quality technical staff by conducting monthly service training. Improved service response time by structuring a rebuild program for commonly used assemblies. Increased Service Department profits by researching more affordable parts vendors and alternative repair practices.

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  McCook County Emergency Medical Services

  Aug 2006 - now

  Emergency Medical Technician

  Respond to 911 emergency medical calls for the McCook County coverage area.Provide emergency medical care to a wide range of patients in a variety of environments.Contribute to continuing education programs for First Responder Departments within McCook County

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  The Office Advantage

  Nov 2010 - Apr 2018

  Lead Technician

  Work one on one with end users of office equipment. Listening to and addressing their concerns regarding performance issues of their equipment.Developed a new Printer and Copier Service Department for The Office Advantage.Reduced purchasing cost of refurbished equipment by developing an in-house machine rebuild program.Collaborated on implementation of managed print service fleets, new equipment installs and installation of printer support software.Ensured customer satisfaction and program profitability on managed print service contracts by monitoring frequency of service calls and appropriate device usage.The Office Advantage is a Xerox Authorized Sales Agency that serves Eastern South Dakota, Southwest Minnesota and Northwest Iowa. Our home office has been centrally located in Mitchell, South Dakota since 1992. Our office in Sioux Falls was added in 2005. Show less

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  Daktronics

  May 2018 - Oct 2020

  Help Desk Technician

  Resolve end user and field technician requests for technical support primarily through incoming calls.Troubleshoot and solve simple to highly complex hardware and software technical issues.Provide software application installation/configuration support along with “how to” assistance.Actively create and update knowledge base articles for internal/external use.

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  Office Advantage

  Oct 2020 - now

  Director Of Field Services
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  Glacial Lakes Distillery

  Aug 2023 - now

  Bartender

  Part-time bartender at Glacial Lakes Distillery and Brewhouse in Downtown Sioux Falls