Patrick El Khoury , MBA, DESM

Experience

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  Total Liban

  Jan 2000 - Aug 2001

  Trainer, Inspector

  • Supervised the installation of a pre-paid loyalty card system La Carte in more than 20 gas stations.• Trained more than 80 local personnel for proper usage of the card machines and system.• Evaluated the usage of the card through regular follow-ups and inspections of the stations.• Drafted evaluation report with issues of concern and client satisfaction and submitted recommendations to senior management. • Developed and implemented sales strategy to interested companies.• Facilitated daily operations such as fuel ordering, managing the store and counter, merchandising, and maintained inventory and maintenance of the facility in around 17 gas stations.• Enforced company procedures on management of a team of five, and customer service relations.• Supervised daily cash balances, depositing money and checks, and maintained books.• Implemented high standards of fire safety and robbery. Show less

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  Lebanese army

  Jan 2003 - Dec 2003

  First Lieutenant - Central command Air Force
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  HSBC middle east

  Mar 2004 - Mar 2008

  Analyst and Credit Cards business development officer

  • Processed, approved and rejected new credit card applications. Around 900 per month.• Performed risk assessments and credit scoring.• Increased performance of the financial services and products sales.• Managed the maintenance of approximately 15 000 cards in use.• Provided customers with assistance and recommendations over the use of card services. • Collaborated in the planning and implementation of promotional campaigns.• Gained proficiency in HSBC's WHIRL card authorization and accounting platform.• Provided customer services to approximately 3000 clients.• Supervised sales of banking products and financial services. • Conducted internal audit on a branch scale and submitted conclusions to the head office.• Gained proficiency in HSBC's HUB Universal Banking System and HWS Customer Relationship Management System. Show less

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  Banque Libano-Française

  Mar 2008 - Feb 2011

  Business Development cards officer

  • Analyzed credit cards market and payment methods in Lebanon.• Developed and launched credit cards proper to BLF bank.• Provided strategic recommendations to the Board of Directors.• Gained proficiency in card management software tools such as Oasis citrix and Openway Way 4.

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  Native Blooms

  Feb 2012 - Apr 2013

  Financial manager, Internal Auditor,Treasury Manager

  - In charge of financial strategy and auditing of 2 plantations of high quality roses for export, totaling some 30 hectares, 300 employees and a daily production of 20 000 stems.- Restructure and procedure manual put in place leading to a monthly operational cost reduction of 35 % in comparison with cost before joining the company, saving around USD 1 000 000 yearly- Consulting and recommendations on marketing strategies and sales.

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  BOTRIS CIA LTDA

  May 2013 - Nov 2015

  Deputy General Manager

  Franchise of high quality clothing such as HUGO BOSS, CAROLINA HERRERA, PAL ZILERI, CERRUTI.Restructuring, enhancing sales strategies, implementing purchase procedures.Managing the company.

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  Goodyear west Africa

  Feb 2016 - Feb 2018

  Business Consultant
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  CMA CGM

  Jun 2019 - now

  Project Manager, Internal Operations & Transversal Projects - Merit Invest SAL

  Elaborated and developed around 105 Procedures and Policies, including templates and appendixes, leading to improve operational efficiency in various areas of the company, notable areas and subjects included:- IT policies and Procedures- Human Resources Policies and Procedures- Shipping Agency Policies and Procedures- Terminal Port Procedures (Procurement)- Administration Policies and Procedures- CEVA Lebanon Policies and ProceduresSuccessfully managed multi cross-functional projects such as but not limited to:- Implementation of an RFID based Inventory Management process: Written Procedure, spanning Administration, IT and Accounting Departments-Managing the implementation of the new Payroll software: Overseeing project management until first launch- Monitoring and support for various IT/Accounting projects such as change management for several entities within the group- Implementation of the Emergency Evacuation and Lockdown Procedure- Business Contingency Plan elaboration and follow up with exeternal consultant on its completion Show less