Lonnisha Johnson, MBA

Experience

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  Sprint Nextel

  Aug 2002 - Mar 2005

  Wireless Consultant

  Assisted customers with purchases of cellular telephones, services and accessories. Provided technical services such as software upgrades and phone repairs. Inventoried high end merchandise daily, all inventory quarterly.

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  Sprint

  Aug 2005 - Oct 2013

  Implementation Specialist II

  Responsible for analysis of customer accounts, effectively resolving disputes while maintaining customer satisfaction. Performs account modifications including determining whether credits are warranted. Determines customers’ needs and recommends appropriate solutions including sale of new products and services.

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  TTI Global, Porsche Cars North America

  May 2014 - Dec 2014

  Customer Commitment Area Specialist

  Representing the Porsche Brand by interacting with Porsche owners, dealers, field personal, and senior specialist. Responsible for achieving superior field, dealer and customer satisfaction by developing and maintaining strong results driven relationship. Acting as a Liaison between customers and Porsche dealerships to successfully mediate conflicts

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  The Chemico Group

  Jan 2015 - Aug 2022

  Responsible for maintaining outstanding relationships with original equipment manufacturer, management, and company personnel. Demonstrating a clear understanding of inventory usage, flow, storage and management. Understanding the importance of job site review of SDS’s and EHS guidelines for product use and introduction. Exercising concise decision-making and negotiation techniques; while showing an awareness and commitment to cost savings resulting in reduced customer costs. Effectively managing a workload within conflicting operational demands and tight deadline constraints. Show less

  • Site Manager

    Aug 2018 - Aug 2022

  • Assistant Site Manager

    Feb 2018 - Jul 2018

  • R&D Chemical Manager / Supply Chain Analyst

    Aug 2016 - Feb 2018

  • Process Engineer

    Jun 2015 - Jul 2016

  • Field Inventory Technician

    Jan 2015 - May 2015
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  DTE Energy

  Sept 2022 - now

  Account Manager

  Establishes, manages and develops business relationships with complex and highly visible national and major customer account groups. Enhances profitability and customer satisfaction levels. Functions as single point of contact between the company and portfolio of customers, with substantial annual electric revenues. Providing price comparisons and managing customer relationships and customer expansion activities. Resolves range of customer issues by working with organizations throughout the corporation that impact or influence customer service; generates positive service outcomes on the customers' behalf. Visits customer sites on a regular basis. Show less