Giang Tran

Experience

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  Becamex Hospitality

  Aug 2014 - Mar 2015

  Sales Executive

  - Handle room reservations, orders of banquets services and prepare sales contracts.- Make phone calls and send emails to introduce hotel services (25 accounts/month)- Work with Online Travel Agents (OTAs) upon rooms availability, room rates and policies; signed cooperation contracts with 04 new OTAs during the position.- Raise up ideas and plans for promotional campaigns, charities activities.

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  Public Bank

  Jun 2015 - Apr 2020

  - Analyze and assess applicant's financial status, credit, property valuation and assess risk factors involved.- Review loans agreement to ensure the compliance with policies, laws and regulations.- Maintain and build customer's relationship, attain customer satisfaction.- Supervise overall operations of Processing team and train newly-recruited colleagues- Manage key accounts list and with the team to achieve loans growth of 13% in Y2019. - Provide warm and professional client greetings, phone call answering.- Ensure smoothness in office operation and resolve administrative issues (meeting appointments, - documents, minutes of meetings, travel arrangement, recruitment).- Manage administrative expenses and cut off by 10-12% of the costs (flowers, traveling) - Build high trust to Branch manager in maintaining confidential communication and documents. - Process and serve clients transactions (deposit, withdrawal, payments, remittances) in prompt, efficient - and accurate manner; on average 50+ transactions per day.- Handle clients inquiries upon bank services with 4.7/5 in rating from their feedbacks- Balance cash drawer, Automated Teller machines with total amount up to $215,000- Control stocks and custodies for valuable papers and confidential stuffs (checks, fixed deposit receipts, ATM cards, PIN mailers, tokens).

  • Credit Officer

    Aug 2018 - Apr 2020

  • Administrative Secretary

    Aug 2017 - Aug 2018

  • Bank Teller

    Jun 2015 - Aug 2017
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  Perstorp Group

  Jun 2021 - now

  · Direct customer contact· Order handling including invoicing and export documents · Coordination/communication with sales & business · Shipping/transport booking including documentation · Coordination/communication with planning at local sites · Approving transport invoices in workflow · Handling of customer returns · Follow Perstorp Order To Cash Process · Work with continuous improvements · Submit and follow up bonus and agent commission · Entering customer complaints and internal deviations in accordance with the procedures · Update and work with customer related information in Salesforce and CRM system · Create credit and debit invoices · Follow up on overdue payments and credit limits with open orders Show less

  • Safety Representative

    Oct 2022 - now

  • Customer Service Officer/ Transport Administrator - EMEA region

    Jun 2021 - now