Natalie Hoshing

Experience

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  Guelph Correctional Centre

  Sept 1992 - Nov 1997

  Food Service Manager

  Assessed dietary needs of inmates and created specialized diets to address concernsParticipated in menu planning modifications Prepared meals for service including specialized dietsProvided individualized education to inmates concerning diabetic and cardiac dietsSupervised kitchen staff and inmate cooks

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  Kitchener Waterloo Meals on Wheels

  Jan 1999 - Jan 2008

  Coordinator of Programs and Nutrition

  Worked with dieticians at St. Mary’s hospital to expand Meals on Wheels menu to include a cardiac dietLaunched new ethnic meals and weekend programsDeveloped HACCP plan to ensure food safety throughout agencyParticipated in food source review/selection process and eliminated client waitlistResearched, recommended, and oversaw implementation of software package to ensure menus met established nutritional guidelinesExhibited flexibility and ability to learn quickly by temporarily assisting agency with accounts receivable and volunteer scheduling Show less

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  Community Support Connections-Meals on Wheels and More

  Jan 2008 - Jan 2016

  Took on leadership of Transportation Program and staffStreamlined vehicle scheduling, making use of online applications, utilized database expertise to simplify data entry methodology thus alleviating scheduler workloadMotivated drivers to be accountable for attendance, time reporting, and vehicle maintenanceOversaw creation of drivers’ training manual, created and implemented driver training programResearched and adjusted maintenance provider for fleet to maximize cost savings to agency Show less Oversaw construction of new kitchen facilities and consolidation of Kitchener office, entered into various supplier contracts to purchase all equipment for new kitchenTransferred meal production from third party company to in-house system, assembled efficient and knowledgeable kitchen team to support operationsMinimized mileage expenses through opening of 4 new depot locationsAssisted in developing strategic plan to address concerns of clients, agency, donors, government, and other stakeholders Show less

  • Food Services Lead + Acting Transportaion Lead

    Jan 2015 - Jan 2016

  • Food Services Lead

    Jan 2014 - Jan 2015

  • Operations Lead

    Jan 2009 - Jan 2014

  • Meals on Wheels Site Supervisor/Nutrition Lead

    Jan 2008 - Jan 2009
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  Community Support Connections-Meals on Wheels and More

  Feb 2016 - now

  Director Of Client Experience

  Contribute to the mission of CSC by providing expertise and leadership in and being accountable for operational performance in the areas of Client Experience, Meals on Wheels, Community Dining, Transportation, Exercise and Falls Prevention and client database managementWorking closely with the Executive Director to develop and manage related policies and systems and providing information and expertise to support the ED regarding strategy and direction. Provide leadership and direction to the Meals on Wheels, Dining, Exercise and Falls Prevention and Transportation teams, leading and motivating 45 staff and over 300 volunteersOther areas of involvement include Program Quality and Accountability, Database Management and Data integrityCurrent projects include Social Enterprise feasibility study and Homemaking pilot Show less

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  Community Support Connections

  Jun 2018 - now

  Director Of Operations

  Contribute to the mission of CSC by providing expertise and leadership in and being accountable for all operational performance and client database management. Working closely with the Executive Director to develop and manage related policies and systems and providing information and expertise to support the ED regarding strategy and direction. Provide leadership and direction to the Meals on Wheels, Dining, Exercise and Falls Prevention, Transportation, Volunteer management and Community Connector teams, leading and motivating 60 staff and over 400 volunteers.Other areas of involvement include Program Quality and Accountability, Database Management and Data integrity.Current projects include Sliding Scale implementation and Social Enterprise start-up. Show less