Denis Khusnullin

Experience

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  Samara state Aerospace University

  Jun 2003 - Nov 2004

  Labour

  Educational institution; Responsible for computer equipment support. Achievements: windows domain system was deployed. Main server optimisation was made;

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  AutoCenter Togliatti-VAZ

  Nov 2004 - Apr 2005

  Programmer 2 category

  Responsible for work order systems development and support, Sales management system improvement and support. Achievements: during the improvement of work order systems, self-renewing mechanisms of software were developed. These mechanisms enabled to update version of work order system without user’s participation. During maintenance and overpatching of the system “1C Enterprise: automotive shop”, the number of errors in the system logic was detected and fixed, which allowed to avoid essential material losses of the company and, as a result, to gain confidence of customers. Show less

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  Civil engineering company #1

  May 2005 - Apr 2006

  System Administrator

  Construction/Architecture / Real Estate; Responsible for LAN administration, software/hardware support, helpdesk, information systems security development and support, Corporate E-Mail server maintenance and support, office equipment maintenance and support Achievements: corporate e-mail server deplozment allows to process corporate e-mail massages faster. Number of junk mail messages was decreased by 99% as a result of incoming e-mail filter adjustment. Used previous experience to deploz proxy server, enable data cache and download filtering that allowed to reduce internet expenses by 40%. Optimization of office equipment usage allowed to save consumables expenditure by 20%.Used my communication skills to agree more beneficial support contract for office equipment. Show less

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  O'KEY

  Jun 2007 - Oct 2007

  System Administrator

  Responsible for helpdesk, trade equipment maintenance, authorization and video surveillance servers, shop equipment maintenance, Microsoft Navision AX, AD, SET Retail, Terminal Server administration.

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  TRADELOGISTICCOMPANY

  Oct 2007 - Aug 2008

  System Administrator

  Responsible for 2nd tier support for CRM system “Graf Bestugev”. Achievements: Training materials for accountants was created and successfully applied in a study course for newcomers. This led to significant decrease of questions raised to 1st tier support by newjoiners (estimated reduction of "How-To" incidents - 90%).

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  GLOBUS-TELECOM

  Sept 2008 - Jan 2010

  Lead engineer-programmer

  1st and 2nd tier support for Microsoft Dynamics AX and BOSS-Kadrovik systems. Creating and alignment of specifications for system integrator. Achievements: Applied process analysis skills and technical background to improve process of customer documents creation. This allows to reduce time for customers invoices creation from 72 hours to 24 hours. Applied previous technical know-how to reduce main database backup volume from 140 GB per week to 22 GB per week.

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  ISG-Consulting

  Jun 2010 - Aug 2011

  Senior technical specialist

  Setup and support of EAM system Mincom Ellipse. Components, updates and patches deployment. Service desk activities: registering, dispatching and solving of user requests, escalating to vendor if necessary. Translation of system tables, popups. Popups databases setup and update. Client-side deployment. Preformance management.ServiceDesk application is deployed.ServiceDesk performance monitoring. Preparation of reports for customers.

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  Mars

  Sept 2011 - Aug 2017

  Application Management Service Analyst

  Release management for SAP major and minor releasesSAP Solution Manager 7.1 deployment, CHARM activation, documents transition from 7.01 to 7.1, SAP Enterprise Portal connection to CHARM.Project Manager of SAP Solution Manager 7.1 deploymentSAP Solution Manager 7.01 supportWorkFlows configuration, BI reporting for CHARM, BPCA, CBTA and UPL activationData archiving lead for SAP production systemsSystems refresh leadSAP outage managementCBTA test scripts recording, complex CBTA test scripts creationCHARM customizing Show less

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  Adidas

  Sept 2017 - Jan 2024

  Definition and execution of release management and change management processes. Accountable for SAP upgrades execution. Accountable and responsible for 1st tier support for Solution Manager Focused Build and CHaRM tools. Planning and coordination of SAP upgrade. Ownership of Product Creation systems support service: ensure service quality, ITIL adherence, customer satisfaction via regular surveys. Prioritisation of bug-fixes and improvements done by L3 together with L3 management based on current business needs.Management of L1-L2 support for product creation systems including regular activities review and optimisation, upgrades support and vendor transition.

  • Release Manager

    May 2022 - Jan 2024

  • Operations Manager

    Sept 2017 - May 2022
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  RINGFOTO GmbH & Co. KG

  Feb 2024 - Sept 2024

  Test und Release Manager

  Created and maintained documentation for test cases, processes, and procedures, ensuring clarity and regular updates based on changes.Designed and organized test sets, defining scope and setting up tools, systems, and data for execution.Conducted hands-on testing, documented results, and tracked defects for timely resolution.Collaborated with external vendors to communicate test results, coordinate fixes, and validate solutions.Generated reports summarizing test outcomes and provided feedback for improvement. Show less

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  Self-employed

  Oct 2024 - now

  ITSM, Change and Release Management Consultant