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Mahendra More

Mahendra More

Customer Support Engineer

Followers of Mahendra More662 followers
location of Mahendra MoreMumbai, Maharashtra, India

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  • Timeline

  • About me

    Assistant Vice President IT at Piramal Capital & Housing Finance

  • Education

    • North Maharashtra University

      2006 - 2007
      BA ENGLISH

  • Experience

    • Atharva Media Concepts, Nasik

      Jan 2008 - Mar 2010
      Customer Support Engineer

      Windows server 2003 operating system Installation, patches updating, user creation and deletion to the domain.Server Administration - Active Directory, DHCP, DNS Implementation.Installation and Configuration of PCs, Implementation of Network Connectivity, Manage Clients.Installation, Configuring and troubleshooting of mail client like Microsoft Outlook, Outlook Express, and Lotus Notes & Mozilla Thunderbird on Client site.Performed operating system installation such as Win 98 Win XP, Windows 2003 Server etc.Implementation of Network Cable & Connectivity, LAN Concepts, Manage Clients, Sharing Concepts.Installation, configuration and troubleshooting of ip phones like Cisco and Avaya phones.Analytical Skills - Fault Finding and Problem rectification at Desktop and network. Show less

    • Embee software Pvt Ltd

      Apr 2010 - Feb 2011
      Technical support Engineer

      Site: Wipro BPO, PowaiMonitoring the Networks devices and Links with the help of monitoring tool such as WhatsUp Gold, solar wind, and PRTG traffic.Raising CMR (change management request) for doing any change in the network configurations.Attending Con-calls with the various international clients for new implementations and troubleshooting of network related problems.Troubleshoot Packet drop, latency related issues, and co-ordinate with the service provider for the links and latency issues.Monitoring and troubleshooting network related issue in LAN and WAN network. Show less

    • Wipro Infotech

      Apr 2010 - Feb 2011
      Technical Support Engineer

    • Trimax IT Infra services Ltd

      Mar 2011 - Mar 2012
      Network Engineer

      thaneMonitoring the Networks devices and Links with the help of monitoring tool such as WhatsUp Gold, solar wind, and PRTG traffic.Basic Configuring of Cisco 1841, 2821 series router and catalyst 2950, 2960, 3560, 3750, series switchesConfiguring various routing protocols such as Default Routes, Static Routes, RIPv1, RIPv2, IGRP, EIGRP, OSPF, & REDISTRIBUTING RoutesTroubleshoot Packet drop, latency related issues, and co-ordinate with the service provider for the links and latency issues.Configuration of data & voice VLANs on access switches & inter VLAN routing on Cisco & Nortel Layer-3 Switches.Backup of Network devices configuration as per Organization Backup Policy.Documentation of all the activities & procedures according to the standard.Configuring static, default and dynamic routing on L3 switches and routers.Configuring various services on L2 devices such as VLAN, VTP, STP and STP features such as Port fast, Uplink fast, Backbone fast, BPDU filtering, BPDU guardConfiguring various services on L3 devices such as Inter-VLAN Communication on Router, DHCP, Access Lists using Standard, Extended & Named, NAT, and HSRP,VRRPConfiguring High availability & fast converged setup using HSRP, VRRP, Cisco Ether channel / MLT & STP parameters.Basic configuration and maintenance of Nortel L2 and L3 Nortel switches like (bay stack 425, 420 and 8006).Coordinating with Service Provider for troubleshooting of WAN circuits (Mux, Modems and CSU-DSU units).Daily basis capturing the bandwidth utilization of interconnect links Monitoring and troubleshooting network related issue in LAN and WAN network.Active Participation in daily activities and resolving of issues happening on the site. Show less

    • Sutherland Global Services

      Mar 2012 - Jun 2014
      Network Engineer

    • CMS Infosystems Pvt. Ltd.

      Jul 2014 - Feb 2015
      Sr.Network and Security Engineer

    • Birlasoft(Formerly known as KPIT)

      Feb 2015 - Jul 2021
      Solutions Architect

      • Develops, documents, makes recommendations, and communicates plans for investing in IT infrastructure, including analysis of cost reduction opportunities• Prepare the detail network design, backup policies and other documents for data center migration.• Migrated more than 100 servers on new private cloud with lesser downtime windows.• Configuration of Layer 2 stretch from one DC to another DC to transfer the data.• Backup policy designing and implantation as per best practice.• Coordinating with Data center team for new implementation, new VM providing, cloud migration, Backup, and restoration activities.• Managing infrastructure team support (Network, Wintel, UNIX, SQL DB and L1 Monitoring).• Contribute to continuous service improvement initiatives to improve architecture processes.• Cost optimization recommendation by optimizing the resources based on utilization.• Performs proactive systems performance analysis and tuning• Diagnose, troubleshoot, and resolve global system and network issues• Participate in architecture reviews and/or audits; define and maintain documentation of infrastructure and technology standards, processes and policies related to core infrastructure• Project Management Show less

    • Piramal Capital & Housing Finance Limited

      Jul 2021 - now

      • Assistant Vice President

        Apr 2024 - now

      • Senior Manager IT

        Jul 2021 - now

  • Licenses & Certifications

    • Cisco Certified Network Associate (CCNA)

    • Cisco Certified Network Engineer(CCNP)

    • Microsoft Certified System Associate(MCSA)