Alexandru Grigorescu

Experience

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  Generali Romania

  Feb 2008 - Sept 2015

  Coordination of bodily injuries negotiation team.Coordination of Amicable recovery activities.Complains management.Court claims coordination.Maintenance of procedures and guidelines updated.Implementation of best practice within the group.Process optimization and improvements based on business needs and market trends. Coordination of bodily injuries negotiation team.Amicable recovery activities. Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.Closing the bodily injury files with amicable settlement.Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability. Involved in managing a claim from beginning to settlement.Involved in investigating potentially fraudulent claims and undertaking a range of loss adjusting activitiesProcessing new insurance claims notifications.Collecting accurate information and documents to proceed with a claim.Monitoring the progress of a claim.Identifying reasons why full payment may not be made.Ensuring fair settlement of a valid claim.Managing a team of claims handlers.

  • Head of Methodology

    Sept 2014 - Sept 2015

  • Head of Bodily Injury Team and Courts Bureau

    Apr 2013 - Sept 2014

  • Bodily Injury Claims Handler

    Oct 2010 - Apr 2013

  • Motor Claims Handler

    Feb 2008 - Oct 2010
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  UNIQA Asigurari SA

  Sept 2015 - Aug 2017

  Motor Claims Manager

  ▪ Coordination of Motor Claims Department. Oversee the insurance claims for Casco, MTPL and Bodily Injury.▪ Ensures complete and sound claim settlements, legal reviews and investigations when necessary.▪ Plan and accomplish development of the tasks received from Head of Claims.▪ Define and implement monthly Kpi’ s and targets.▪ Develop, iterate, document and execute claims strategies considering uncertainties, key decisions, potential outcomes and estimated associated costs.▪ Responsible for the implementation of policies and procedures which impact claim processing.▪ Coordination of complains commission.▪ Increasing company technical results. ▪ Internal and external projects for reaching targets received on company level.▪ Implement Claims Management System 2.0 – functional specifications in the Company.▪ Draw Documentum Management System – functional specifications.▪ Develop and implement specified projects for claims improvement. Show less

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  UNSAR - Asigurătorii din România

  Jul 2017 - Apr 2020

  Motor Insurance Specialist

  ▪ Develop and organize the activity of the auto insurance section, analyse, design and research for motor insurance activities in the auto section.▪ Develop and support for implementing the projects within the auto section.▪ Analysis, research and synthesis the sources of information for gathering the necessary information for different activities within the group – conclusions and proposals for best practice in auto section.▪ Develop strategic proactive projects (Road Safety, Antifraud project, Repair shops projects ).▪ Proactive communication for auto section and fulltime presence across all communication channels.▪ Communicate with UNSAR's external partners and collaborators as a specialist for the section they represent▪ Participate in various internal and external workshops, seminars, congresses Show less

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  BRD Asigurari de Viata

  Apr 2020 - Feb 2023

  Head of Policy Administration Department
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  Hellas Direct

  Jan 2023 - now

  Operations and Claims Manager – International Development