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Michele Millar

Michele Millar

Senior Telemessaging Associate

Followers of Michele Millar466 followers
location of Michele MillarLake Orion, Michigan, United States

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  • Timeline

  • About me

    Customer Service Manager at Stanley Black & Decker, Inc.

  • Education

    • Walsh College of Accountancy and Business Administration

      -
      Bachelor of Business Administration (B.B.A.)

      Graduated Magna Cum Laude

  • Experience

    • Rochester Telemessaging Center

      May 1985 - Aug 2000
      Senior Telemessaging Associate

      Handled incoming and outgoing communications. Operated telecommunications computer and voice mail system. Trained new associates. Planned and evaluated training and re-training programs. Prepared information packets, brochures and promotional material for new and perspective clients. Managed inventory. Organized and implemented collection of bad debts.

    • Sandvik

      Sept 2000 - Apr 2015
      Team Leader-Inside Sales

      Develop and support a team of Inside Sales Reps in 3 separate locations. Develop training documentation and work instructions to ensure consistency and customer satisfaction. Resolve System errors. Create monthly reports for inventory, reconditioning orders, stocked specials and open certificates. Manage performance reviews and interview new candidates. Train new employees, sales representatives and external customers. Develop and implement new processes to increase efficiency and cost savings. Manage largetooling projects to ensure on time delivery from all manufacturing facilities. Completed the Home Study Course, Distributor InsideSales Training & Sandvik Leadership Program Show less

    • Stanley Black & Decker, Inc.

      Apr 2015 - now

      • Customer Service Manager

        Apr 2019 - now

      • Team leader inside sales

        Apr 2015 - Apr 2019

  • Licenses & Certifications