Christina Menezes

Experience

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  Raasi Callnet Pvt Ltd

  Jun 2003 - Jun 2004

  Customer Sales Representative

  • Selling Credit cards, mobile phones, phone connections to the American customers.

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  Tarang Software Technologies

  Jun 2004 - May 2006

  Process Trainer

  • Instant quality check and feedback given on the floor to quality advisors• Monitoring the daily error analysis report to maintain 95% quality consistently• Coaching, Refreshers training and floor activities conducted for agents to check product knowledge periodically and improve quality• Critical decision making in approving controversial and critical audio files• Process training for new joiners• Evaluating and preparing agents to go live• Design refresher training modules for average and below performing advisors Show less

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  WNS

  Jan 2007 - Mar 2010

  Training Coordinator/Facilitator/Voice coach

  • Upload ELearning and instructor led courses on the learning portal, troubleshoot and provide assistance on eLearning course launch• Cross trainings and presentations given on new updates during the upgrade of a new version of the Learning Portal• E-learning course assignments and deletion participants’ accounts• Batch uploads and tracking of training calendars for various business units, individuals on a daily basis• Train stake holders, top level management on usage/benefits of the Learning Portal• Update pre and post training information/reports on the Learning Portal• Report creation, data analysis on all Classroom training and ELearning parameters• Provide and manage contractor and administrator access rights/permission to the Learning Portal on a daily basis• Train and assist administrators to manage their daily LMS activities• Close post training courses on the Learning portal on a daily basis• Have been part of process improvement projects, owned processes and represented them to the stake holders• Was a part of the transition team when the LMS was upgraded• Worked with the technical and programming teams to design and test administration and interface of the LMS Application• E-learning course conversions from articulate to SCORM format• Convert PPT presentations to articulate format, add voiceovers to the presentation Show less

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  Thomson Reuters

  Apr 2010 - Jul 2012

  Learning Portal Support

  • Upload ELearning and instructor led courses on the learning portal, troubleshoot and provide assistance on eLearning course launch• Cross trainings and presentations given on new updates during the upgrade of a new version of the Learning Portal• E-learning course assignments and deletion participants’ accounts• Batch uploads and tracking of training calendars for various business units, individuals on a daily basis• Train stake holders, top level management on usage/benefits of the Learning Portal• Update pre and post training information/reports on the Learning Portal• Report creation, data analysis on all Classroom training and ELearning parameters• Provide and manage contractor and administrator access rights/permission to the Learning Portal on a daily basis• Train and assist administrators to manage their daily LMS activities• Close post training courses on the Learning portal on a daily basis• Have been part of process improvement projects, owned processes and represented them to the stake holders• Was a part of the transition team when the LMS was upgraded• Worked with the technical and programming teams to design and test administration and interface of the LMS Application• E-learning course conversions from articulate to SCORM format• Convert PPT presentations to articulate format, add voiceovers to the presentation Show less

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  Infosys Limited

  Apr 2015 - Mar 2016

  Human Resources

  • Provide an end to end solution to Infosys employees on the HR policies• Day to day activities on HRIS• Data analysis on different factors of how to better employee satisfaction• Provide ideas and document it for process improvement• Handle Senior management queries in order to ensure a smooth flow of process• Train new joiners about the process, applications, life cycle of the query, escalation and resolution• Provide new updates to the team in terms of change of any policies• Handle queries on payroll components, reimbursements as per company policies for temporary and permanent transfers, allowances like transport, facilities and miscellaneous• Handle queries of any team member who is on unscheduled leave/s• Liase with other teams and resolve premium queries of senior management understanding the urgency and importance of the query• Take up small projects within the team apart from the daily KRAs• Suggest changes or amendments to company policies also compile teams’ suggestions and present it in front of the senior management Show less

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  Wellspring Technical Services LLC

  Jul 2016 - Jun 2018

  HR Executive

  • Make invoices and quotations for projects• Submit invoices and collect payments from clients on completion of projects • Make strategies as per business requirement and assign budgets for projects• Assign manpower budgets including recruitment and, Induction • Create and maintain documentation of employee and projects • Leave management, payroll, travel plans and arrangements• Handling employee grievance, reward and recognition• Conduct training on basic workplace etiquette and mannerisms Show less

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  Zoe Talent Solutions

  May 2019 - Jan 2020

  Training Consultant & Coordinator

  Training Consultation:Training module designs for various course categories.Facilitate modules for Soft Skill, Procurement and Logistics, Global Culture Awareness, BusinessCommunication, Presentation Skills and other categories.Planning, designing and delivering high impact behavioral and soft skills programs.Collaborate with senior leaders to understand training requirements.One on one coaching for leadership effectiveness.Design competency based Behavioral and leadership Course Outlines for open and In house course.Facilitate high impact class room and E learning interventions.Audit training completion on a weekly basis.Training Co-ordination:Explore creative ways to build a long term relationship and engagement with clients .Explore ZTS branded goodies that we can give to our clients as our way of saying THANK YOU forchoosing ZTSOrganising and booking training venues.Scheduling and Rescheduling training programsPre and post training program paper work and data collationOperational Management:Prepare charts, tables and plans and respond to inquiries. Maintain Calendars and schedule meetingsand other responsible duties.Managing operations with accountability for profitability. Executing the long-term business directionsof the region to ensure maximum profitability in line with organizational objectives. Interfacing withclients for various services.Responsible for keeping track of Invoices pending and Invoices which are cleared. Making sure theclients are happy with all the facilities arranged during the Training session.Mapping client requirements, identifying improvement areas & implementing measures to maximizeclient satisfaction levelsDelivering Business Impact by improving business processes, solving problems, and driving changewithin the organization.Client Relation:Successfully delivered training programs in Oil & Gas Sector, Government Organizations, Real Estate,Aviation and Service sectors. Show less

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  Lifecare International

  Jan 2021 - Mar 2022

  Human Resources Executive
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  MENA Medical Supplies LLC

  Apr 2022 - Jul 2023

  Human Resources Executive