Charu Bansal

About me

Have an understanding of all social media platforms, ratings and reviews.  Will be having one on one conversation with the customers to understand their query through social media.  Replying to all queries on all social media timely.  Managing the negative sentiment spread across twitter, LinkedIn, replying to queries to give a resolution.  Coordinating with different teams to give a proper response to the query.  Managing ratings and reviews across different platforms.  Replying to reviews on mobile app.