Dilip Kumar - PMP®

Dilip Kumar - PMP®

Co-Founder

Followers of Dilip Kumar - PMP®1000 followers
location of Dilip Kumar - PMP®Hyderabad, Telangana, India

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  • Timeline

  • About me

    Customer Service & Trust and Safety Leader | Former Amazon Expert | Driving Success in Ecommerce & B2B Diamonds Sector

  • Education

    • JNTUH College of Engineering Hyderabad

      2005 - 2008
      Master of Computer Applications - MCA Computer Programming, Specific Applications 82%
    • Osmania University

      2003 - 2005
      Bachelor of Science - BS Computer Science 62%
  • Experience

    • VishwamTek

      Dec 2007 - Aug 2010
      Co-Founder

      Group of 4 friends wanted to be entrepreneurs and they started a 15 seater BPO and made it to 200 seater adding two more locations in Hyderabad. We sold pin-less calling services to US and Canadian customers.I was in-charge of People, Hiring, L&D, escalations, Workflow, SLA, and many more

    • Amazon

      Feb 2011 - Dec 2022

      • Bagged 8 promotions in H1 2022 which is 40% of total promotions at investigator level• Maintained 100% connections score in segment of manager satisfaction• Conferred with Best Peak Team 2021, Star Team for Dec 2021 and Dream Team for April 2022• Set-up Refund Interface process to cancel orders on go which resulted in a saving of ~$2.21MM for 2021 and ~$5.21 MM till date• Worked on A-Z claims, launch of evidence collection from sellers resulted in 16.61 MM USD for 2022 till September• Launched:o JITT (Just in Time Translation Tool) which helped cutting down premium language resources, language dependencies reduced to 90% with saving of 33.9k USDo PL Claims which saved ~700K for 2022 H1o CSC Migration listed 91 features, which was needed to migrate to Nautilus Tool and closed it on May 2022. Have weekly calibration to with SD team o Light House Project is self-learning program used by 60% of specialty training Partnership with L&D and Video Production Team • Involved in defining roadmap, user research, defining user requirements, prioritization, by weekly sprint planning, strategy, supporting L&D team and delivery• Experience in managing stakeholders including ML, AI and Tech teams across the globe• Managed 10+ teams throughout with total Headcount ~150• Contributed in 72% of language/JITT team hiring for 2022 Show less Trusted seller referral, gave an option to trusted sellers to report abusive buyer opened a new abuse vector; yielded improvement from 2% to 12% within 4 monthsLanguage neutralization project which helped to understand complexity of language investigations and match productive goals with EN investigators, 120% improved productive goalsBrushing MO, made SOP to Identification and actions to be taken on accounts resulted in improved yield of 12%Tested and provided 80% of NCL (New Country Launch) UAT with 99.3% accuracyHelped L&D and Video production on content review, provided 32+ feedbacksDeveloped Weekly connect with ML to improve yields on NCL countries and MFN, 200% improvement noticedLaunched 6+ abuse vectors for MFN and 3+ improvement for emails/escalations space Show less

      • Manager I, Investigations

        Jul 2020 - Dec 2022
      • Program manger

        Apr 2019 - Dec 2020
      • Senior Investigator

        Oct 2015 - Mar 2019
      • Sr.Escalation Sales Tax Associate, Digital Specalist & CSA

        Feb 2011 - Oct 2015
    • Nivoda

      Mar 2023 - Jul 2023
      Operations Manager - Program Leader -Nivoda Express

      Led Nivoda Express program, which provides rapid diamond delivery within 1-2 business days in the UK and 2-3 days in the EU. Achievements include:* Increased sales by 6X, 50% reduction in delivery time, Reduced over cost by 50%, GMV rose from 69k USD to 200k USD, overcoming diamond price fluctuations* Collaborated across various teams, including finance, logistics, design, suppliers, buyers, tech, and product, to develop two efficient processes and the NE US launch.* Ensure that 98% of all teams align with the product roadmap, meet deadlines, and adhere to the plan accordingly. Show less

    • The Diamond Port

      Sept 2023 - now
      Program Manager (CEO Desk)
  • Licenses & Certifications

    • Talking to AI: Prompt Engineering for Project Managers

      Project Management Institute
      Nov 2025
      View certificate certificate
    • Generative AI Overview for Project Managers

      Project Management Institute
      Oct 2023
      View certificate certificate
  • Honors & Awards

    • Awarded to Dilip Kumar - PMP®
      Best Connection scores for Quarter - Q2 and Q3 Amazon Nov 2022 Connections is a way to gauge people experience @ amazon. I got 100% connections score under Manager segment.
    • Awarded to Dilip Kumar - PMP®
      Dream Team AMAZON Apr 2022 Team which is excellent in both Productive and Quality
    • Awarded to Dilip Kumar - PMP®
      Peak Team Award Amazon Feb 2022 Team with best performance in peak mid Oct to mid Jan.
    • Awarded to Dilip Kumar - PMP®
      STAR Team Amazon Nov 2021 Team with Highest Production with required Quality.