Srinivasarao Vempati

Experience

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  Sutherland

  Jul 2008 - Jul 2011

  Senior Consult

  Attaining monthly stats specified by the process.Adhering to the schedule as prescribed by the Management.Attending escalation calls with quick resolution.Providing 24x7 support for the Microsoft applications & core OS issue.Providing technical support to team members in resolving the issuesConducting team meetings & huddles daily basis.Motivating the team to achieve high standards and KPI targets.Monitoring & reporting on standards & performance targets.Operational knowledge of Internet and Microsoft applicationsKept electronic record of system manuals and user guidesEducated team members on use of process improvement methodologies.Troubleshooting the challenging issue by providing complete and correct stepsThis include installation of windows operating system ( Microsoft XP, Vista and Windows 7) and all general assist issues with the OS, diagnostic testing like (Installation of Microsoft software’s, windows update issues, connectivity issues and virus related issues Show less

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  A.P. Moller - Maersk

  Nov 2011 - Jan 2016

  IT Support Expert

  Providing IT Support for all users including offshore vessels on hardware and Software issues across the globe.Providing single point of contact for all Service Incidents and Requests.Communication with Business Clients and FPOC for all incidents and outages between Business and Technology Team.Support day to day operational activities, initial & advanced level diagnosis & resolution of operational tickets and coordinating with user’s /vendors/ other teams, and working remotely on servers hosted across the world including offshore vessels.Follow up on escalations and issues with clients and vendor. Resolving incidents and request management within the Service Level Agreement (SLA) limits.Handling Major incidents against business impacts and assign severity/priority and work towards quick resolution.Tracking of Incident from Opening to Closure, with timely communication to business.Mentoring and training up junior and new staff. Having a proven ability to lead by example, consistently hit targets, improve best practices (ITIL) and organise time efficiently. Registering and resolving tickets based on priority. Analyzing and Troubleshooting issues.Monitoring Network sites in SCCM which are located around the Global.Providing technical support to team members in resolving issues.Handling Request management tasks like User and Service creation, Mail box creation, Security groups and Distribution List Creation, Application Deployment and remote assistance. Show less

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  FLSmidth

  Feb 2016 - May 2021

  Team Lead
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  Tata Consultancy Services

  May 2021 - now

  Tower lead