Michelle Roberts

Experience

• 

  Inland Revenue NZ

  Apr 1984 - Aug 1994

  Services Officer

  Started at the IRD Otahuhu Office as a Services Officer.Duties included:Processing of Income Tax ReturnsAssisting customers in all aspects of tax - Counter and TelephoneProcesing of PAYE Reconciliations (IR68's)

• 

  Inland Revenue NZ

  Jun 1998 - Mar 2019

  - Stakeholder Consultation and Relationship- Weekly Meetings with Projects in preparation for their attendance at Milestone Review Board- Attendance at and recording of Milestone Review Board Minutes- Test Environment Release work Managing, Monitoring & Reporting as well as working within the ITIL methodologies - Implementation of the Test Environment Change Log (TECL)- Facilitation of weekly Test Environment Meetings - Creation, Updates & Monitoring of relevant Releases within Remedy Show less Functional Test Planning, Execution and Reporting re: Web Application Testing- Functional Specification Writing- Test Effort Estimation- PICT Helpdesk queries – written & face to face Duties as a Senior Test Analyst:Stakeholder Consultation and Relationship Management- Test Effort Estimation- Process Diagrams- Test Lead Role for the FIW – Phase 1 – Monitoring, Reporting & Managing- Test Environment Release Work - Managing, Monitoring & Reporting as well as working within the ITIL methodologies- Mainframe testing (FIRST)- Portal (e-services)- Implementation of the Test Environment Change Log (TECL)- Facilitation of weekly Test Environment Meetings within Testing Services- Attendance at the Release Review Board weekly meetings- Creation, Updates & Monitoring of relevant Releases within Remedy Show less

  • Transition Specialist

    Oct 2016 - Mar 2019

  • Senior Test Analyst

    Jul 2016 - Sept 2016

  • Major Incident Lead

    Oct 2014 - Jun 2016

  • Transition Specialist

    Mar 2012 - Oct 2014

  • Systems Business Analyst

    Jul 2006 - Mar 2012

  • Child Support Officer/Contact Center/Services Office

    Jun 1998 - Jun 2006
• 

  Northhaven Hospice

  Jun 2020 - Oct 2020

  Volunteer - Start 29 June 2020

  Assisting in sorting through - all items that are not clothing and determine their price.Once this has been completed then to place the items out in the main store.

• 

  Red Cross Whangarei

  Jun 2020 - Oct 2020

  Volunteer -Started 23rd June
• 

  Ministry of Social Development (MSD)

  Oct 2020 - Sept 2024

  • Case Manager

    Nov 2021 - Sept 2024

  • Service Center Specialist

    Oct 2020 - Oct 2021
• 

  New World Regent

  Oct 2024 - Jan 2025

  I shop assistant