Experience

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  Syntel

  Jan 2011 - Jan 2013

  Software engineer

  Responsibilities:• Gathering the requirements from the client on a weekly basis and working on the User Interface enhancements.• Improving the Design and performance issues of the User Interface. • Contributing to the Commercial Electronic Office Fraud Management (CFM) project to determine various types of frauds on the Web Portal along with other team members.• Performing Unit testing and Sanity testing.• Implementing and writing efficient code using Java,HTML,CSS,JavaScript• Performing code reviews to identify and technical or logical errors.• Supporting any production issues in an agreed timeframe. • Ensuring the documentation for various projects is current.Achievements:• Demonstrated methodical, detail-oriented and analytical approach to all assignments while adhering to compressed timelines - Completed all assignments on or ahead of schedule.• The team appreciated my troubleshooting skills, and I was consistently recognized for excellent problem solving and analytical thinking by Project Leads and Project Managers.• Brought about an improvement in the look and feel of the GUI, and always got a positive feedback from the client. Show less

• 

  Iag

  Apr 2015 - Sept 2021

  Responsibilities:• Developing and maintaining good working relationships with internal and external customers.• Implementing and deployment of releases in production and other lower order environments as per the change management process.• Being a subject matter expert and liaising with the business users and the Product Owner in understanding the business processes.• Implementing Application hot fixes for production bugs in Mock and Production domain.• Working with the DBA team to implement database refresh in the Mock environment every month so that the data is in sync with Production.• Maintaining system and process documentations on Confluence and transferring the knowledge to others.• Proactively monitoring Application health using Splunk, SCOM and NewRelic APM, to ensure downtime is minimized.• Ensuring appropriate IT controls are in place to minimize risk from an Audit perspective.• Creating Bugs and stories using JIRA as required and overseeing the process to completion.• Writing SQL queries against the core application databases to troubleshoot production issues. Key Achievements:• Led the team in successfully implementing health checks for our claims Application using synthetic transactions on Splunk which reduced the downtime of the systems by 45%.• Built numerous dashboards and alerts for various components of the claims and document management eco system using Splunk and New Relic APM.• Led the team in implementing CI/CD pipeline for our core applications to streamline production release process.• Led the team with NewRelic configuration and setting up of alerts.• Implemented DevOps model into our team using a virtual Agile Board and daily stand ups.• Played a pivotal role in numerous complex IT Projects, including systems analysis and solution design Eg. Project Aoraki (enabled 95% of the claims users the ability to use Guidewire CC8 as the single claims lodgment tool) Show less

  • Technical Business Analyst

    Dec 2018 - Sept 2021

  • Technical Support Analyst II

    Apr 2015 - Dec 2018
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  Spark new zealand

  Aug 2021 - now

  Devops engineer

  Responsibilities:• Ensure high-volume, low-latency applications deliver high availability and performance for MarTech applications.• Implement dashboards and alerts using Splunk and AppDynamics APM to enhance operational readiness.• Take ownership and accountability for the Marketing Technology application stack, including Adobe Experience Cloud.• Mentor teams on adopting observability solutions with Splunk and AppDynamics, promoting best practices.• Contribute to all phases of the development lifecycle, ensuring robust and reliable solutions.• Resolve incidents within agreed SLAs and manage problems in line with the Problem Management process.• Engage with stakeholders to gather and refine requirements.• Collaborate with architects to provide technical details and contribute to the chapter roadmap.• Write well-designed, testable, and efficient code.• Configure, develop, and document solutions to meet business needs.• Ensure solution designs comply with specifications and organisational standards.• Prepare and release software components as part of continuous delivery processes.• Support continuous improvement by exploring and presenting alternative technologies and solutions for architectural review.• Provide guidance and effective handovers to BAU teams. Show less