Arijit Basu

Experience

• 

  Aon Hewitt

  Nov 2006 - Aug 2018

  As a Benefits Operations Manager (BOM) , I’m accountable for my aligned client(s) operational performance, including meeting and exceeding contractual performance standards and Client Scorecard operations measures. I’m responsible for making sure that all the portions of ongoing service delivery work smoothly and result in high-quality service for plan sponsors and plan participants. This includes project scheduling, capacity and utilization management, delegating work to meet deliverables, and tracking the status of outstanding issues. I’m also accountable for identifying process improvements that will lead to year-over-year efficiencies in my aligned client(s) operational workloads. I’m also a key contact for day to day client contacts and Third-Party Administrators, as well as all Shared Services that impact ongoing operations: Business Process Outsourcing (BPO), Customer Service (CS), & other share service groups within Aon Hewitt. Show less

  • Multi Service Manager

    Apr 2015 - Aug 2018

  • Benefits Operations Manager

    Oct 2012 - Mar 2015

  • India Operations Manager

    May 2010 - Sept 2012

  • Experianced Benefits Analyst

    Apr 2008 - Apr 2010

  • Benefits Analyst

    Nov 2006 - Mar 2008
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  Wipro Limited

  Sept 2018 - Aug 2019

  Senior Services Manager
• 

  Conduent HR Services

  Aug 2019 - now

  Service Delivery Manager