Tom Healy

Experience

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  University of Brighton

  Sept 2012 - Aug 2017

  Business Computer Systems Graduate

  Upper second-class honours (2:1)

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  Jellyfish Online Marketing

  Nov 2017 - Mar 2018

  Analytics Associate

  Participated in the 2017 Jellyfish Analytics 3 month course. This course covered the Google Stack giving me exposure to all of their current tools. Presented analytical audits I prepared to clients and vendors.

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  IeDigital

  Mar 2018 - Jun 2019

  Business Intelligence Analyst

  Worked on several high-profile projects providing analysis and recommendations that directly influenced commercial decisions and client strategies. Reviewed digital customer journeys in alignment with client KPI’s to measure performance and provide reports & recommendations.

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  Toyota Financial Services (UK) PLC

  Jun 2019 - Nov 2021

  Data Insights & Reporting Specialist

  Led the joint data strategy between TFSUK and TGB, transforming insights into actionable initiatives to enhance customer experience and operational efficiency. I developed interactive dashboards to visualise key metrics, supported the development of self-service customer portals, and collaborated with regional innovation hubs to pilot new initiatives. Additionally, I managed vendor relationships to implement innovative solutions like QR integration and contributed to the successful launch of MyFinance 2.0, improving customer engagement and self-service capabilities. Show less

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  Toyota (GB) plc

  Nov 2021 - Oct 2023

  Transformation Specialist, One Toyota

  I accepted an assignment to join a virtual team housed in the NMSC to drive forward a new transformation programme (One Toyota) across Toyota in the UK. One Toyota is designed to meet the rapidly changing expectations and demands of its customers.I played a key role in delivering the One Toyota transformation programme, managing cross-functional projects to streamline operations and enhance organizational alignment. I supported executive decision-making by preparing agendas, presentations, and updates for the Toyota Executive Committee (TEC) and facilitated workshops to map customer journeys and align stakeholders. Additionally, I designed and implemented communication strategies to keep employees informed and engaged, developed an induction programme for new joiners, and launched initiatives like a Fleet Governance Committee and an Outward Mindset workshop to drive cultural and operational transformation. Show less

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  Toyota Financial Services Europe and Africa

  Oct 2023 - now

  EAR Country Manager

  I oversee governance and performance for selected Sales Finance Companies (SFCs) across the region. My responsibilities include monitoring monthly performance, approving new financial products, and supporting annual strategy and planning processes. I work closely with regional functions and counterparts at Toyota Motor Europe (TME) to ensure alignment with corporate objectives, drive operational excellence, and deliver strategic initiatives.