Fatima Khan

Experience

• 

  AECI

  Jan 2003 - Jan 2004

  Clerical Clerk
• 

  Imperial

  Feb 2009 - now

  -Responsible for creating and managing daily operations, forecasting and annual budgets for one or more departments.-Managing HR/IR related issues.-Provides operational and strategic direction for the Customer and logistics department.-Ensure service excellence whilst managing cost, assets and inventory.-Drives projects initiatives within areas of control.-Leadership of teams to deliver overall objectives within my departments.-Ensure optimum vehicle utilization by managing vehicles in accordance with client volumes and forecasts.-Compliance with SLA conditions-Ensure legal compliance within the various operations1. Road Traffic Act2. Codes and regulations pertaining to permissible loading dimensions; load distribution; load securing, etc.3. Health & Safety Legislation-Monitor costs by analysing cost allocations and identifying discrepancies in regards to:1. Fuel consumption2. Wages3. Tyres4. Maintenance-Mentor and coach subordinates-Manage the performance of subordinates-Manage discipline in area of responsibility ensuring policies and procedures are followed at all times-Ensure sound relations are maintained with shop stewards.-Manage discipline in area of responsibility ensuring policies and procedures are followed at all times-Identify training and development needs for staff members Show less

  • Contract (operations) Manager

    Oct 2005 - now

  • Customer Service Manager

    Feb 2009 - now