Firha Osman

Experience

• 

  Capital AEI (Private) Limited

  Jan 2003 - Jan 2009

  Managed account service teams in order to ensure high Key customer retention through maintenance of highest service standards. Drove sales targets through Canvassing for business opportunities within the key account management customer base & outside in order to ensure company sales targets are met. Drove sales targets through Canvassing for business opportunities in order to ensure company sales targets are met. Operated as liaison between Operations & Customer in order to ensure customer requirements are met.Responsibilities included operational coordination of shipments, customer complaint handling & sales support.

  • Key Account Manager

    Jan 2006 - Jan 2009

  • Account Manager

    Jan 2005 - Jan 2006

  • Logistics Coordinator

    Jan 2003 - Jan 2005
• 

  DHL Global Forwarding Lanka ( Private) Limited

  Jan 2009 - now

  Responsible for successful on-boarding of regional & global customer implementations by ensuring completion of various tasks, understanding of various customer requirements & liaising with various stakeholders to ensure that requirements are understood.Accountable for gathering Information on customer requirements, construct & lead various local customer implementations that provide after-sales support to various marketing campaigns.Responsible for managing country ISO 9001:2008 & ISO14001: 2004 certifications in the capacity of coordinator.Key activities include understanding, implementing & communicating all processes, environmental & quality requirements.conducting Internal & supplier audits. Show less

  • Business Performance Manager

    Jan 2012 - now

  • Asst.Manager Sales

    Jan 2009 - Jan 2012