Rebekah Sporhase, CTP

Experience

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  First National Bank of Omaha

  Jun 2003 - May 2005

  Teller

  I began my career at First National as a Teller at 114th & Dodge. I was excited to work for company that such a prominent history in the community. Working part-time as a teller gave me flexibility in my scheduling as I began my first years in college and I gained so much knwoledge about the Bank by working at one of its largest branches. I later transfered to our South Omaha branches to utilize my language skills in helping our large customer base of Spanish-speaking customers. I was energized by the long lines of customers on Fridays and Saturdays and fast-paced work environment. In May of 2005, I left the bank for three months to travel to Mexico for a summer study-abroad program. Show less

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  AmeriCorps

  Aug 2004 - May 2005

  Urban Education Service Corps Member

  During my year of service, I worked as a teacher's aid and mentor in the classroom. The first half of the year, I spent my time in a kindergarten class helping little ones get acculturated to their new environment. For many of the childeren in the classroom, this was not only thier first experience in school, but also their first experience in an primarily English speaking setting. During the second half of the year, I helped out in a fifth grade classroom. I assisted with small-group study settings, and also served as a mentor in the class. Show less

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  First National Bank of Omaha

  Aug 2005 - now

  • Partner with leadership to produce monthly business review, routines and reporting outlining progress to goal on KPIs and strategic OKRs• Lead efforts to respond to Public/Government RFPs; including managing timeline, specific response criteria, gathering responses across multiple lines of business, and packaging content to showcase FNBO as a strategic partner• Lead Certified Treasury Professional (CTP) study group internally for 20 FNBO employees pursuing their certification; including detailed study plan, MS Teams channel creation, 20 hours of recorded sessions and 80 pages of study guides• Partner with Learning & Development, Product and Sales Leadership to develop field enablement programs that drive results though education in identifying new sales opportunities and solution value proposition across business (Commercial Card, Merchant Services, Global Banking and Treasury Services)• Lead a variety of other strategic ad-hoc projects; recent examples include extensive end-to-end customer journey mapping, return-to-office planning, strategic sales presentations and proposals Show less • Partnered with the Corporate Treasury Services leadership team to analyze both existing portfolio penetration and define target market opportunity for expansion both in-footprint and nationally• Created market-based dashboard reporting to bring greater visibility of current sales results in relation to long-term growth plan and strategies• Partnered with Sales team to consult on new deals and provide solution recommendations based on client AP file analysis to quantify the opportunity and creation of customized relationship-based pricing models in partnership with finance• Collaborated with sales team in preparation and delivery of client reviews, pitch presentations, and RFP responses.• Participated cross-functional process improvement task force to identify opportunities to enhance technology, systems, policies, procedures and sales support• Partnered with data enablement and sales to define how to leverage customer data to surface cross-sell opportunities Show less -Lead the creative direction for the affinity vertical within Partnership Marketing-Manage multi‐channel marketing plans for co‐brand partners according to growth strategy, individual partner brand requirements and desired key product messages-Partner with internal and external stakeholders to develop campaigns that drive new account growth and increase spend and engagement from existing credit card relationships-Monitor and track campaign and overall partner performance to ensure financial metrics and marketing strategies align Show less -Designed and developed creative for credit card acquisition campaigns for financial institution partners-Completed regular competitive research to generate insight in developing 11 challenger creative packages in one year-Helped streamline creative development and approval process by evaluating timelines and creating templates that reduced necessary compliance review from monthly to annual review-Served as the team leader for the pilot campaign and implementation of the Naehas dynamic marketing platform Show less -Partnered with marketing and other cross‐functional teams to design and deliver communications detailing current campaigns and future product launches-Consulted with executive leadership to ghostwrite monthly communication to employees outlining the state of the business and progress towards key strategic initiatives-Developed and maintained employee intranet and internal social networking platforms-Recommended innovative solutions to engage a remote workforce spanning 101 locations in seven states-Designed surveys to collect employee feedback on various communication, training, and marketing efforts-Created, implemented, and managed a mentoring program for 30 participants Show less As a member of the Retail Training & Development team I had the opportunity to work with new Retail employees while facilitating new-hire and on-going training classes including sales, system, compliance, service, and product training. I designed new curriculum to support the training needs and goals of the division; and researched and recommended new learning methods and best practices for delivering training. I created training presentations that featured podcasts, workbooks, self-studies, and interactive activities. I also became proficient in using the Adobe Captivate software to design and deliver innovative e-Learning courses. In addition, I helped develop survey mechanisms to monitor the effectiveness of training curriculum; then recommended and implemented changes based on the feedback received. Show less While working towards my bachelor's degree, I was able to attend school during the day and work full-time in the evenings and on the weekends as a Customer Service Representative in our call center. The call center is open 24-hours a day, seven days a week and I helped answer customer questions from 4:00 p.m. until midnight. I enjoyed being able to serve our customers and help find solutions for their needs after hours. Perhaps one of my favorite calls to take though, were the Spanish language line calls; I was one of just a few call center representatives who were able to assist these customers. The customers were always appreciative of the service I provided, and I became their go-to person for questions on their accounts. Show less

  • Sales Enablement & Strategic Initiatives - Commercial Payments

    Nov 2021 - now

  • Corporate Treasury Services - Commercial Card

    Sept 2018 - Nov 2021

  • Marketing Manager, Co-brand Partnerships

    Oct 2017 - Sept 2018

  • Marketing Design, Financial Institution Partnerships

    Mar 2016 - Oct 2017

  • Internal Communications Consultant

    Jan 2010 - Feb 2016

  • Training & Development Consultant

    Mar 2008 - Jan 2010

  • Customer Service Representative

    Aug 2005 - Mar 2008
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  AmeriCorps

  Apr 2008 - Sept 2008

  ESL Driving Instructor

  This was my second experience serving for AmeriCorps. This time around, I had the opportunity to help adults, from various countries, learn the "rules of the road" for driving in the state of Nebraska. Obtaining a driver's license can be a difficult task for non-native English speakers. I worked with these individuals to help them understand the information presented in the Nebraska Driver's Manual in preparation for their written and skills tests.

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  Metropolitan Community College

  Dec 2008 - Feb 2012

  English as a Second Language Instructor

  Working as an ESL Instructor was a very fulfilling and rewarding experience. As part of the Adult Basic Education program, I taught English reading, writing and speaking skills to adults from many different countries. I taught various literacy levels through out the years, and I enjoyed the different challenges of each. Throughout the quarter, I would assess students learning needs and learning styles and design activites and lessons to accomodate. It was so exciting to see the participants learn and grown in their language proficiency and I tried my best to design group activites and lesson plans to assist students in meeting their educational goals. Show less