Natavan Gasimzade

Experience

• 

  Bakı Nəqliyyat Agentliyi - Baku Transport Agency

  Sept 2020 - Nov 2020

  Volunteer in the Strategy Planning Department
• 

  Uludağ Üniversitesi İnsan Kaynakları Topluluğu

  Jun 2021 - Sept 2022

  Head of Social Media Unit
• 

  Uludağ Elektrik Dağıtım

  Sept 2021 - Oct 2021

  Online Intern
• 

  Bolt

  Nov 2022 - now

  • Leading a team of two members to achieve operational excellence.• Reviewing and optimizing Merchant Quality Metrics to ensure high performance standards.• Resolving technical, menu, and quality-related issues for Key Accounts to ensure client satisfaction.• Assisting the Marketing Team with social media account management, creating comms such as push notifications, email campaigns and Instagram posts.• Collaborating across departments (Sales, Account Management, Customer Support) on various projects to drive business growth and improve organizational impact. Show less • Arranging onboard process of new restaurants on Bolt Food platform: upload menus, photos, prices, organising menu photo-shooting, ship our tablet to the restaurant, train restaurant staff.• Solving support tickets that are escalated from the support team• Organizing and negotiating with restaurants about campaigns that will increase Bolt Food orders and revenue• Optimizing Restaurants Requests Resolutions process among team and achieving keep in contact with partners.• Reviewing and improving key operational metrics such as Availability rate, Acceptance rate, Merchants with 0 orders, cooking time, average ratings - these and other metrics based on daily and weekly data• Working with cross functional departments to drive business growth (Account Management, Sales, Courier Operations) Show less

  • Partner Operations Specialist

    Mar 2024 - now

  • Partner Operations Coordinator

    Nov 2022 - Feb 2024