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Samuel Diaz

Samuel Diaz

Service Advisor

Followers of Samuel Diaz234 followers
location of Samuel DiazGurabo, Gurabo Municipio, Puerto Rico

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  • Timeline

  • About me

    Associate Analyst IT Support CTS

  • Education

    • Escuela Vocacional Tomas C. Ongay

      2002 - 2005
      Certificacion Electronics

    • EDP College of Puerto Rico Inc-San Juan

      2006 - 2012
      Bachelor's degree Information Technology

  • Experience

    • Autodrive

      Jun 2011 - Jun 2012
      Service Advisor

      Desktop SupportCustomer ServiceIn charge of customer's orders for parts and serviceBilling of services

    • Global Learning & Consulting

      Jun 2012 - Feb 2014
      IT Consultant and Account Executive

      Discovery of client's business needs and work for appropriate solutionsPrepare strategies to enhance client relationshipsConduct reviews of existing accounts on a regular basisTarget potential leads and solicit businessRecommend changes in operations documentation and strategiesBuild and maintain shared understanding of strategiesCreate and maintain new business pipelinesPrepare relevant documentationMaintain existing clientsDesktop SupportOS Image deploymentsMicrosoft Pre-Sales Show less

    • Business Intelligence of PR

      Mar 2014 - Jul 2022
      IT Support Engineer

      External IT support for smb, enterprise and government agencies Office 365 Migrations for smb, enterprise and government agenciesWindows Server environment management VMware vSphere Management Helpdesk support (tier 1,2,3)Network troubleshooting (tier 1,2)Fortigate Firewalls configuration and management OS Image deploymentsTroubleshoot Microsoft and VMware virtual environments

    • Miles Technologies

      Mar 2020 - Jun 2020
      Support Specialist

    • JetBlue

      Jul 2022 - now
      Associate Analyst IT Support CTS

  • Licenses & Certifications