Blair Pitcairn

Experience

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  Michigan State University

  Aug 2010 - May 2014

  • Resident Assistant

    Aug 2011 - May 2014

  • The School of Hospitality Business

    Aug 2010 - May 2014
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  Griffin Gate Marriott Resort and Spa

  May 2012 - Aug 2012

  Food and Beverage Intern
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  W San Diego

  May 2013 - Aug 2013

  Rooms Division Intern
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  Marriott International

  Jan 2014 - Jan 2016

  Housekeeping Manager

  • Headed operations for the housekeeping and laundry department for a 491-unit hotel, including schedule coordination, payroll processing for over 2K hours weekly, and all training efforts to maximize team success.• Directed the implementation of new process that increased productivity tracking within the laundry department, resulting in efficient linen upkeep and a promotion to Manager of the downtown location.• Achieved and exceeded production and guest satisfaction goals through completion of continuous improvement projects and adherence to strict standards for maintaining spotless rooms. Show less

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  Mitchells Homemade Ice Cream

  Jan 2016 - Jan 2020

  Team Leader

  • Designed a job cost analysis model, compiling information in an Excel sheet to senior leaders that communicated how much of each ice cream flavor could be produced at once, leading to the determination of a new production schedule that bolstered efficiency and production within the allotted time.• Led training and development of more than 12 new hires, educating on best practices for maintaining efficiency and quality to steward a team in successfully producing between 100-150 gallons of ice cream each day. • Executed daily quality measures including temperature tracking, monitoring ingredient consistency, and confirmed exact measurements to safeguard product standards and mitigate the risk of discarding a batch. Show less

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  AML RightSource

  Sept 2019 - now

  Senior Analyst - Card Money Laundering, Enhanced Due Diligence, & Closing Workflow

  • Analyzed the accounts of high-risk customers and business partners flagged for suspicious activity, investigating the root cause to identify occurrence of fraud, money laundering, illegal trafficking, or any unknown source of funds and determine disciplinary action for an average of eight occurrences per day.• Authored analysis reports communicating account reviews, completing between two and three daily for the Enhanced Due Diligence and Closing workflows, and more than eight per day for the Credit Card workflow.• Facilitated a presentation on how to increase quality scores and attention to detail along with creating a template for new hires and current teams to demonstrate a commitment to optimizing efficiency report caliber.• Partnered directly with financial tech companies to review and monitor the peer-to-peer transactions, providing an extra level of assurance to cultivate long-term business relationships.• Transformed the KYC Outreach Request process through the implementation and revision of standard questions, leading to a clearer resolution for closing or hot listing certain high-risk accounts. Show less