Bayan Itani

Experience

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  UNDP

  Mar 2007 - Jun 2008

  Writer/Editor

  Member of the Core Team - "101 Stories to Tell" ProjectFull report available at below link:http://hdr.undp.org/sites/default/files/nhdr_lebanon_20082009_en.pdf

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  American University of Beirut

  Sept 2011 - Jun 2013

  Graduate Assistant

  - Dr. Nabil Dajani, Professor, Department of Sociology, Anthropology, and Media Studies o Support in research of “The Media in Lebanon: Fragmentation and Conflict in the Middle East” (Nabil Dajani- I.B. Tauris & Co. Ltd 2019)- Dr. Dina-Jane Kiwan, Associate Professor, Department of Sociology, Anthropology, and Media Studies

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  International Center for Journalists (ICFJ)

  May 2012 - Jul 2016

  Contributor to the Arabic blog

  - Write blogs about tips for journalists and social media related topics

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  Aflama, LLC

  Jun 2013 - Dec 2013

  Archival Researcher

  Documentary "Madame Parliamentarian" by Rouane Itani about female politicians in Lebanon.

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  Mercy Corps

  Jan 2014 - Jun 2014

  MEAL & Database Officer

  Protection Program - UNHCR- Analyse the data and highlight major statistical findings- Coordinate with field officers to ensure receiving KIs on a weekly basis- Guide field officers on field data entry process- Insert the data concisely on excel sheets

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  University of Calgary

  May 2014 - Oct 2014

  Research Assistant

  Dr. Jacqueline Ismael- Faculty of Social Work- Support in mapping activities to identify potential interviewees- Interview selected participants that fit within research criteria- Transcribe and translate the conducted interviews

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  National Social Security Fund - Lebanon

  Dec 2014 - Jul 2016

  Officer at the Technical Committee

  This experience at the governmental sector consisted mainly of office work, including proofreading, data entry, data analysis, report compilation, and other administrative/clerical tasks.Moreover, this experience inspired me for my first TedxTalk later on…! Main Tasks Include:- Data entry and analysis of randomly selected medical forms, to double check on compliance to NSSF procedures- Compilation and proofreading of annual report- Support in proofreading, translation, and finalization of legal judgments released by the Technical Committee Show less

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  Union of Relief and Development Associations - URDA

  Feb 2016 - Aug 2016

  Survey Coordinator

  - Train field staff on interviewing techniques while meeting KIs- Regular follow up with field staff to ensure proper filling of interview forms- Interference to resolve any issues on field related to data collection- Double checking that received KIs are filled properly and can be used for analysis, and returning those that are incomplete to the field, or following up via phone with participants- Follow up to ensure that all collected data is cleaned and checked before data entry process Show less

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  ANERA (American Near East Refugee Aid)

  Aug 2016 - Dec 2017

  Communication Officer

  In this experience, I have handled the communication tasks of all development projects implemented by ANERA in Lebanon, from A-Z, including planning, designing, liaising with staff in different areas as well as at HQ, and with donors.Main Tasks Include:- Support in report writing and compilation.- Coordinate with program staff to identify success stories and highlight them.- Document and update of photo library of different programs’ activities.- Design of visibility material, certificates, and different items for programs.- Follow up with local partners through field coordinators to ensure that communication and visibility guidelines of ANERA and donors are attained.- Prepare briefs highlighting main activities in different projects. Show less

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  Kamkalima كم كلمة

  Nov 2017 - May 2020

  Content Provider

  KamKalima is an Arabic interactive platform for collective creation that was launched in September 2014. The platform adopts a multi-contributor model to create short stories and academic content in Arabic.The stories that I create to KamKalima are based on real life experiences of the children around. I talk to children and educators to understand their point of view of the issue in hand. Then, I do what I am good at - writing ! After a pilot story in 2017, I worked on a 10 stories series (Ghalib and Salma) for elementary students, briefing the diaries of a mother and her only child. Later on I worked on shorter texts aimed for teenagers and high-school students. Show less

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  UCL

  Dec 2017 - Dec 2018

  Local Researcher - Refugee Hosts Project

  This project supported through the UK’s Global Challenges Research Fund, questions the understanding of the challenges and opportunities that arise in local responses to displacement, both for refugees from Syria and for the members of the communities that are hosting them in Lebanon, Jordan and Turkey.Main Tasks Include:- Support in mapping activities to identify potential interviewees- Interview selected participants that fit within research criteria- Transcribe and translate the conducted interviews- Conduct focus group sessions in targeted research area Show less

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  Arab Thought Foundation مؤسسة الفكر العربي

  Jan 2018 - Dec 2018

  Projects & Conferences Officer

  - Establish and build a database to track speakers in the conference, the status of their invitations, and any missing information.- Update different versions of the conference program in Arabic and English on a daily basis, depending on changes.- Follow up with confirmed speakers to validate available information and update it.- Develop necessary forms and information sheets.- Draft and update the evaluation forms of the annual conference.- Compile and analyze data from the received evaluation forms into a concise report.- Support in research for prominent intellectuals, academics, and professionals to speak in the annual conference.- Coordinate with different departments to ensure that different project deliverables are submitted on a timely basis.- Coordinate with departments internally and with the speakers at the annual conference for proper logistical arrangements. Show less

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  National Social Security Fund - Lebanon

  Jan 2019 - Sept 2020

  Administrative & Communication Officer

  - Support in drafting and preparation of annual reports.- Focal point for Communication - EU project ‘Reinforcement of the National Social Security Fund’ with the Office of the Minister of State for Administrative Reform.- Draft social media posts on a monthly basis (content/design/posting). - Prepare monthly reports on social media analytics.- Respond to inquiries and complaints received on social media pages.

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  Kamkalima

  Oct 2020 - now

  - Lead onboarding and registration initiatives targeted at schools, driving new user acquisition and platform adoption.- Plan, execute, and evaluate customer engagement campaigns.- Manage all aspects of annual competitions and challenges from start to finish.- Launch and manage teacher and student advisory boards on annual basis.- Identify and implement platform enhancements to optimize customer journeys.- Collaborate with product development teams to advocate for new features based on customer feedback.- Develop comprehensive engagement strategies to drive platform adoption.- Lead annual writing competition and reading challenge, fostering student and teacher engagement. Show less - Manage students and teachers’ advisory boards.- Plan, execute, and oversee yearly platform competitions & challenges.- Plan, implement, and oversee engagement campaigns.- Delegate & assign tasks to the right teams regarding any event and/or campaign.- Suggest new features to add to the platform to increase user engagement.- Suggest platform enhancements to improve customer journeys.- Assist in preparation and translation of sales and marketing emails and other documents.- Write blog posts as assigned by the marketing department. Show less

  • Customer Experience Manager

    Jul 2024 - now

  • Creative Engagement Specialist

    Nov 2021 - Aug 2024

  • Customer Success Officer

    Oct 2020 - Nov 2021